Source Job

• Handle escalations from Tier 1, lead incident response, and resolve issues within SLAs.
• Administer Microsoft Entra ID, Microsoft 365, and endpoint management for macOS and Windows.
• Automate manual work using PowerShell, shell scripting, Power Automate, and support IT projects and audits.

Totara is a global learning platform trusted by more than 1,500 organizations and 21 million users worldwide. We help organizations build workforce readiness through flexible learning, compliance, and talent development solutions for complex and highly regulated environments across public and private sectors.

• Provide Tier 1 and Tier 2 support across tickets, chat, email, and remote sessions.
• Manage identity systems, SaaS apps, and endpoints while troubleshooting macOS, Windows, and M365.
• Build automations and documentation to improve IT operations and employee experience.

6sense is an AI-driven platform that helps companies improve growth, retention, and efficiency through account engagement and sales intelligence. We are a people-first company with a growth mindset, emphasizing values like winning as one team, curiosity, and creating belonging.

• Provide Tier 3 support for endpoint migration, deployment, and post-migration stabilization.
• Troubleshoot complex Windows, Microsoft 365, identity, networking, and security issues.
• Partner with engineering and service desk teams to drive root-cause resolution.

Platinum Technologies is a Northern Virginia based integrated solutions firm specializing in PaaS, cybersecurity, and AI platform development for the Defense and Federal Sectors. They focus on professional development, leadership, and delivering high-quality work in a mutually accountable environment.

• Serve as primary escalation point for Tier 2-3 IT support in a fully remote environment.
• Troubleshoot Windows/macOS, networking, identity, endpoint management, and security tools.
• Collaborate with IT leadership on documentation, process improvement, and long-term fixes.

This partner company provides secure and efficient IT operations for a growing organization. They offer a lean, collaborative, and inclusive remote culture with opportunities for professional development across enterprise platforms.

• Provide remote IT support, resolving workstation, server, M365, and networking issues independently.
• Participate in on-call rotation for after-hours and weekend support of client operations.
• Escalate complex issues, maintain high service quality, and drive client satisfaction.

Intelligent Technical Solutions is an IT support and managed services provider offering remote technical assistance to clients. The company is a dynamic and growing organization emphasizing customer service, collaboration, and a strong cultural fit.

• Own the firm's internal IT environment, including hardware, software, identity, access, and cloud systems.
• Manage the full technology lifecycle for employees and core Microsoft 365, Entra ID, Intune, SharePoint, and Teams systems.
• Lead cybersecurity strategy, vendor management, and the development of a scalable technology roadmap.

Waylin Partners is a leading provider of FP&A, data, and accounting consulting services. It is a growing, fully remote organization that values collaboration, ownership, and scalable processes.

• Provide technical support for Windows and macOS, servers, Microsoft 365, and network infrastructure.
• Manage and troubleshoot virtualized environments using VMware and Hyper-V.
• Act as an escalation point and deliver excellent client service in a remote-first environment.

Jobgether is an AI-powered job platform that matches candidates with relevant roles. It focuses on efficient, objective recruitment processes and is a remote-first organization.

• Serve as escalation point for advanced troubleshooting across client environments, including Microsoft 365, networking, and enterprise apps.
• Respond to client incidents via phone and ticketing, maintaining accurate documentation and timely client updates.
• Mentor junior engineers and enhance knowledge base and operational processes.

Coretelligent provides managed IT, cybersecurity, cloud, and strategy services for growing, highly regulated organizations. The company emphasizes ownership, quality, and collaboration, with a modernized service delivery model.

• Serve as Tier 2/3 escalation point for complex MacOS/Windows endpoint, identity, and collaboration issues.
• Own advanced configuration and troubleshooting in Jamf, Intune, Okta/Entra, and Google Workspace.
• Partner with Security and IT leadership to mature support processes, tooling, and documentation.

Horizon3 is a fast-growing, remote cybersecurity company that helps organizations find, fix, and verify exploitable attack vectors through its NodeZero autonomous pentesting platform. The team includes former U.S. Special Operations cyber operators and startup engineers, fostering a culture of respect, collaboration, ownership, and results.

• Own IT operations, Microsoft 365, endpoint security, and helpdesk support.
• Manage security compliance, audits, and backup recovery across cloud and AI platforms.
• Serve as the sole IT owner with direct access to the CEO and cross-functional leadership.

EHS Insight provides cloud-based environmental, health, and safety software. It is a small company with a remote-first culture where employees own their work and report directly to the CEO.

• Provide remote IT support across multiple clients, handling a broad range of technical issues.
• Work with Microsoft 365, Windows Server, Active Directory, and virtualization platforms.
• Collaborate with a team of Systems Engineers in a fast-growing, service-focused environment.

Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, it has grown year over year through an uncompromising focus on service and maintains a professional yet friendly, collaborative culture.

• Provide advanced L2 technical support and system administration across Windows, Microsoft 365, networking, and cloud environments.
• Take ownership of escalated incidents, service requests, and infrastructure projects such as Microsoft 365 migrations and Intune deployments.
• Collaborate with Level 1 and Level 3 engineers to deliver reliable, secure, and efficient IT solutions for diverse clients.

Dijital Team is a recruitment platform that connects IT professionals with remote roles at managed services providers. The company culture emphasizes flexibility, support, and continuous learning, with a range of employee benefits.

• Lead IT operations as the in-house Microsoft expert, turning strategy into delivered work across identity, endpoint, and SaaS platforms.
• Own Entra ID architecture, security posture, and automation, including identity lifecycle, SSO, and compliance controls like CMMC Level 2.
• Support ~230 team members in a distributed workforce while mentoring the IT Administrator and staying hands-on daily.

Blackpoint Cyber provides world-class cybersecurity threat hunting, detection and remediation technology, founded by former NSA cyber operations experts. The company is in hyper-growth mode with roughly 230 team members, a recent $190M Series C, and a remote, high-ownership culture.

• Manage day-to-day IT operations, user support, and endpoint administration across cloud platforms.
• Support cybersecurity initiatives including vulnerability research, device hardening, and incident response.
• Maintain reliable systems through monitoring, documentation, and automation scripting.

A distributed technology team delivering reliable IT operations and strengthening cybersecurity for organizations handling sensitive data. The culture values autonomy, continuous learning, and practical problem-solving in a fully remote, async-first environment.

• Administer and maintain Microsoft Azure and Microsoft 365 cloud environments, including backups, disaster recovery, and cloud migrations.
• Monitor security alerts, manage endpoint protection, conduct audits, and respond to security incidents.
• Manage user access, SSO, MFA, Conditional Access, and support server, workstation, and network administration.

Aspire Living & Learning provides support services for individuals with disabilities and their families. They foster a collaborative, dedicated team culture that values belonging, care, diversity, and professional growth.

• Administer, monitor, and support customer-facing security platforms and operational technologies.
• Handle Tier 3 escalations by analyzing logs, configurations, and system behavior to restore service.
• Collaborate with internal teams and vendors to plan upgrades, onboard clients, and improve reliability.

Tusker provides managed security services, building and supporting the security platforms that protect its clients. The company fosters a security-first culture, emphasizing hands-on engineering, continuous learning, and collaboration.

• Provide Level 1 and Level 2 technical support to employees across the corporate IT environment, ensuring timely resolution of incidents and service requests.
• Troubleshoot hardware, software, operating system, network, and application issues on macOS and Windows devices, maintaining accurate documentation.
• Collaborate with Corporate IT Engineering, Security, and IT Operations to resolve complex issues and continuously improve IT services.

Turnitin is a recognized innovator in global education, providing learning integrity solutions to academic institutions, publishers, and corporations worldwide. With team members in over 35 countries, they foster a remote-first, inclusive culture focused on making a difference in education.

• Design, automate, and maintain Microsoft Intune endpoint management and Windows Autopilot provisioning.
• Build and operate Amazon WorkSpaces virtual desktop infrastructure with AWS automation and security controls.
• Serve as L2/L3 escalation point, perform root-cause analysis, and mentor Level 1 engineers.

A technology-focused team dedicated to building secure, reliable, and scalable end-user computing solutions for a fully remote organization. The culture emphasizes automation, continuous improvement, and technical mentorship.

• Provide exceptional customer support in a fast-paced remote Managed Services Practice.
• Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
• Provide operational support for Windows, Mac, Linux, Microsoft 365, Azure, networking devices, and mobile devices.

CyberSheath is a Security and IT Managed Services Provider focused on cybersecurity services for the Defense Industrial Base. They are a fast-growing company with a self-motivated, out-of-the-box culture where employees are self-starters and willing to wear many hats.

• Own IT operations, Microsoft 365 administration, and endpoint management in a fully remote, cloud-first environment.
• Implement security controls across identity, SaaS, AI platforms, and backup and recovery processes while maintaining audit readiness.
• Support employees as the primary IT contact, from onboarding and device setup to troubleshooting, security policy, and technology strategy.

A fully remote, cloud-first organization focused on IT operations and information security. It is a lean, hands-on company with a culture of autonomy, ownership, and direct access to leadership.