Provide day-to-day support for client IT systems, managing infrastructure and related processes.
Escalate support as necessary for Level I Helpdesk staff and assist with onboarding and offboarding.
Deploy and maintain security tools and management agents.

Requirements:

Minimum 2+ years working for a Managed Service Provider and 5+ years on an IT helpdesk.
Experience with Microsoft Windows, Office 365, Azure, Active Directory, and networking.
Strong troubleshooting, problem-solving, and communication skills.

Work Environment:

This role is remote.
Shift is Monday - Friday 3:30 pm - 12:30 am HST (9:30 pm EST - 6:30 am EST).
Must be authorized to work for any employer in the U.S.

Compensation:

Budgeted pay range $70,000 - $83,000 USD.

CyberSheath Services International LLC

CyberSheath is a Security and IT Managed Services Provider focused on cybersecurity services for the Defense Industrial Base. They are a fast-growing company with a self-motivated, out-of-the-box culture where employees are self-starters and willing to wear many hats.

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