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The Opportunity:
- Be a go-to technical expert ensuring users have reliable, responsive, and secure technology.
- Handle complex support issues and serve as an escalation point for the help desk.
- Improve how support is delivered across the organization.
What You'll Do:
- Troubleshoot and resolve issues across Microsoft 365, Windows, macOS, Azure Virtual Desktop, user access, and remote connectivity.
- Manage incidents, requests, and problems; track ticket trends and meet SLAs.
- Create and maintain knowledge base articles and help train the IT support team.
What We're Looking For:
- 5+ years of IT support experience with a track record of handling escalated issues.
- Strong working knowledge of Microsoft 365, Windows, macOS, Active Directory, and Entra ID.
- Hands-on experience with Microsoft Intune, ITSM platforms, and excellent communication skills.
Sterlington PLLC
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. The firm emphasizes the economics as well as the legal aspects, serving founders, senior executives, and UHNWIs.