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Responsibilities:
- Provide tier 1 phone support assisting with clinical and technical questions.
- Handle all aspects of incident management including logging, analysis, resolution, and follow-up.
- Perform advanced technical duties for enterprise system and network monitoring.
Qualifications:
- H.S. Diploma or GED required; Associate's degree in IT preferred.
- One year of IS customer service or clinical application support required.
- HDI-SCA or HDI Service Center Agent certification preferred.
About Piedmont Healthcare:
- You'll love a shared purpose and be motivated to be your best.
- Leaders are invested in your success.
- Wellness programs and comprehensive total benefits support your future.
Piedmont Healthcare
Piedmont Healthcare is a healthcare system providing medical services to communities. The organization emphasizes a supportive culture focused on employee success, wellness, and comprehensive benefits.