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Responsibilities:
- Serve as the first point of contact for inbound support calls from existing customers
- Assist users with software features, system navigation, and general application use
- Document all interactions and technical details accurately in the CRM
Qualifications:
- Two years of recent phone-based technical support experience
- Two years of recent Windows IT support experience
- Strong knowledge of Windows 10 & 11 operating systems
Nice to Have:
- Experience in healthcare industry or healthcare-related software
- Understanding of clinical terminology and EHR platforms