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Accountabilities:
- Support managed devices, access controls, and Tier 1/2 support tickets.
- Maintain accurate records and escalate complex issues appropriately.
- Verify requesters and follow security standards for access changes.
Requirements:
- Prior IT support desk experience with defined Tier 1/2/3 processes.
- Hands-on expertise with managed devices, user permissions, and troubleshooting.
- Strong communication, documentation, and security awareness.
Benefits:
- Fully remote role with flexible location independence.
- Exposure to a diversified international group and team offsites.
Confidential
This is a diversified international business group operating across multiple industries. The company maintains a fully remote, international team with a focus on secure and efficient IT operations.