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General Description:
- The Service Desk Specialist provides Tier 1 support for desktop, software, and peripheral issues.
- This role works directly with clients to ensure efficient problem resolution and high satisfaction.
Responsibilities:
- Provide direct support and manage client IT systems in line with SLAs.
- Update support tickets and maintain 80% billable rate.
- Communicate professionally and set expectations with clients.
Skills & Qualifications:
- Foundational knowledge of IT infrastructures, Microsoft OS, and networking.
- 1-3 years of IT support experience and relevant certifications are desirable.
Network Coverage
Network Coverage is a US-based IT services company providing managed support solutions. The company focuses on remote contractor support and maintaining high client satisfaction through effective problem resolution.