Service Desk Specialist
Benefits
2w PTO
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Responsibilities:
- Field incoming help requests from end users via telephone, e-mail (through the ticketing system), and chat in a professional and courteous manner.
- Prioritize and work tickets, escalating to the appropriate client or internal team as needed while following contractual guidelines.
- Apply diagnostic utilities to aid in troubleshooting and test fixes to ensure problems are resolved.
Requirements:
- Degree in computer science or equivalent work experience, with Microsoft or relevant certifications preferred.
- Significant experience with desktop operating systems in a domain environment, including Microsoft Windows and Apple MacOS.
- Experience with Windows Server, Active Directory, Office 365, and basic networking troubleshooting.
Compensation and Benefits:
- Competitive salary depending on skills and experience, with 8 paid vacation days and PTO.
- Employer-paid Health and Dental Insurance for CA employees, plus 401k with employer matching.
- Paid time off for continuing education, disability and life insurance, and great career advancement opportunities.
Cyber Advisors
Cyber Advisors provides technology consulting and managed services to a dynamic customer base, focusing on growth and learning. The company emphasizes a healthy work-life balance and a collaborative, team-oriented culture with opportunities for career advancement.