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About the Role:
- Investigate and resolve Level 2 incidents across Microsoft 365, Windows Server, cloud infrastructure, and networking.
- Manage critical outages and prioritize incidents based on business impact and urgency.
- Coordinate with customers and vendors to escalate complex issues when necessary.
Technical Environment:
- Work with Active Directory, Microsoft Entra ID, Exchange Online, and security tools like Microsoft Defender.
- Support cloud environments including Microsoft Azure, AWS, and Google Cloud.
- Utilize ticketing platforms like ConnectWise PSA and remote support tools like ScreenConnect.
Benefits:
- Comprehensive medical insurance from day one for you and family.
- Generous allowances for home office setup, internet, and gym membership.
- Reimbursement for industry certifications and access to mental health support.
Dijital Team
Dijital Team is an established Australian technology and managed services provider. It delivers comprehensive technology solutions and fosters a collaborative culture focused on employee development and innovation.