Source Job

Sri Lanka

  • Provide Level 2 technical support, troubleshooting complex issues across diverse customer environments.
  • Manage service tickets, prioritize incidents, and ensure timely resolution or escalation.
  • Maintain detailed documentation and collaborate with customers and colleagues to ensure service continuity.

Active Directory Microsoft 365 Windows Server Networking Azure

20 jobs similar to L2 Service Desk Engineer

Jobs ranked by similarity.

Global

  • Provide advanced L2 technical support and system administration across Windows, Microsoft 365, networking, and cloud environments.
  • Take ownership of escalated incidents, service requests, and infrastructure projects such as Microsoft 365 migrations and Intune deployments.
  • Collaborate with Level 1 and Level 3 engineers to deliver reliable, secure, and efficient IT solutions for diverse clients.

Dijital Team is a recruitment platform that connects IT professionals with remote roles at managed services providers. The company culture emphasizes flexibility, support, and continuous learning, with a range of employee benefits.

Sri Lanka

  • Lead, mentor, and support a team of service desk engineers to maintain high performance and service quality.
  • Ensure service requests and incidents are resolved efficiently within SLAs, acting as an escalation point for complex technical issues.
  • Drive continuous improvement in service operations, documentation, and team performance within an MSP environment.

They are an established technology services provider delivering managed IT services and technical support to clients. They value reliable service delivery, strong technical capabilities, and continuous improvement, with a culture that supports distributed teams and professional development.

US

  • Provide exceptional customer support in a fast-paced remote Managed Services Practice.
  • Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
  • Provide operational support for Windows, Mac, Linux, Microsoft 365, Azure, networking devices, and mobile devices.

CyberSheath is a Security and IT Managed Services Provider focused on cybersecurity services for the Defense Industrial Base. They are a fast-growing company with a self-motivated, out-of-the-box culture where employees are self-starters and willing to wear many hats.

$65,000–$70,000/yr
US Unlimited PTO

  • Serve as escalation point for advanced troubleshooting across client environments, including Microsoft 365, networking, and enterprise apps.
  • Respond to client incidents via phone and ticketing, maintaining accurate documentation and timely client updates.
  • Mentor junior engineers and enhance knowledge base and operational processes.

Coretelligent provides managed IT, cybersecurity, cloud, and strategy services for growing, highly regulated organizations. The company emphasizes ownership, quality, and collaboration, with a modernized service delivery model.

US 3w PTO

  • Provide technical support for Windows and macOS, servers, Microsoft 365, and network infrastructure.
  • Manage and troubleshoot virtualized environments using VMware and Hyper-V.
  • Act as an escalation point and deliver excellent client service in a remote-first environment.

Jobgether is an AI-powered job platform that matches candidates with relevant roles. It focuses on efficient, objective recruitment processes and is a remote-first organization.

UK 4w PTO

  • Take senior, hands-on ownership of the cloud services environment, ensuring it is secure, reliable, and continuously improving.
  • Manage and maintain Microsoft Azure, Microsoft 365, and Cisco Meraki, supporting modern ways of working and delivering high-quality internal technology services.
  • Drive incident resolution, root-cause analysis, automation, backup, and disaster recovery readiness while supporting the transition from on-premises infrastructure to full cloud operation.

Babble is a Customer Experience-led growth business and a leading UK cloud solutions provider, specializing in Microsoft Modern Work, cybersecurity, contact centre technology, mobile solutions, and connectivity. With thousands of customers, they operate as a dynamic, home-based team that celebrates annual company events and supports flexible working.

US

  • Own and resolve Tier 3 incidents across hardware, software, identity, and infrastructure.
  • Lead end-to-end delivery of enterprise projects, including migrations, upgrades, and modernization.
  • Design and support Microsoft Azure, AWS, Microsoft 365, and on-premises systems with security and automation.

Re:Build Manufacturing operates an advanced manufacturing platform that partners with industrial companies to bring products from concept to production in aerospace, defense, medical, energy, and robotics. The company emphasizes employee ownership and a culture guided by 'The Re:Build Way,' aiming to create meaningful jobs across America.

Global

  • Serve as the escalation point for complex incidents and requests across the IT support team, troubleshooting issues with Microsoft 365, Windows, macOS, and remote connectivity.
  • Manage the endpoint lifecycle including provisioning, configuring, and maintaining laptops and mobile devices for a distributed workforce.
  • Administer Microsoft 365, Active Directory, and Entra ID, and support Microsoft Intune operations for app deployment and endpoint policies.

Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. The firm emphasizes the economics as well as the legal aspects, serving founders, senior executives, and UHNWIs.

South Africa

  • Provide remote IT support through a shared inbound call queue, assisting users across multiple clients with a broad range of technical issues.
  • Work across technologies and support needs, developing a well-rounded skill set that supports continued growth within Atlas Technica.
  • Manage support queries using a ticketing system while adhering to strict change control procedures.

Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, it is a rapidly growing, collaborative organization that values ownership, execution, growth, and camaraderie.

US Unlimited PTO

  • Handle escalations from Tier 1, lead incident response, and resolve issues within SLAs.
  • Administer Microsoft Entra ID, Microsoft 365, and endpoint management for macOS and Windows.
  • Automate manual work using PowerShell, shell scripting, Power Automate, and support IT projects and audits.

Totara is a global learning platform trusted by more than 1,500 organizations and 21 million users worldwide. We help organizations build workforce readiness through flexible learning, compliance, and talent development solutions for complex and highly regulated environments across public and private sectors.

US

  • Administer and maintain Microsoft Azure and Microsoft 365 cloud environments, including backups, disaster recovery, and cloud migrations.
  • Monitor security alerts, manage endpoint protection, conduct audits, and respond to security incidents.
  • Manage user access, SSO, MFA, Conditional Access, and support server, workstation, and network administration.

Aspire Living & Learning provides support services for individuals with disabilities and their families. They foster a collaborative, dedicated team culture that values belonging, care, diversity, and professional growth.

UK

  • Build and maintain Midnite's SaaS infrastructure including Google Workspace, M365, Slack, n8n, and Notion.
  • Provide 2nd and 3rd line technical support for corporate IT and support global onboarding/offboarding.
  • Automate workflows, support secure AI adoption, and manage office networks remotely.

Midnite is a next-generation sports betting and gaming platform built for a new wave of players. With over 400,000 players, we're a high-performance team operating at pace, with high ownership and constant iteration.

Global

  • Provide advanced technical support for M365 and Azure environments, managing service requests, alerts, and maintenance tasks according to established processes.
  • Collaborate with senior technical leadership to drive automation, improve service delivery, and ensure secure, reliable IT operations.
  • Communicate clearly with customers and vendors, documenting changes and educating stakeholders on IT best practices.

This company is a professional managed IT services provider that helps businesses maximize technology value through reliable, process-driven IT support. They foster a collaborative culture focused on continuous improvement and customer service, working with a dedicated team in a managed services environment.

Global 3w PTO

  • Provide remote IT support, resolving workstation, server, M365, and networking issues independently.
  • Participate in on-call rotation for after-hours and weekend support of client operations.
  • Escalate complex issues, maintain high service quality, and drive client satisfaction.

Intelligent Technical Solutions is an IT support and managed services provider offering remote technical assistance to clients. The company is a dynamic and growing organization emphasizing customer service, collaboration, and a strong cultural fit.

$30–$36/hr
US

  • Provide first-level technical support for hardware, software, applications, and network issues.
  • Apply security best practices to manage access and identity requests using Active Directory and Microsoft Entra ID.
  • Investigate recurring problems, document incidents in ServiceNow, and drive process improvements.

This position is with a global organization focused on delivering reliable IT support and safeguarding its technology environment. The company fosters a collaborative, customer-first culture with an emphasis on security and continuous improvement.

US

  • Serve as primary escalation point for Tier 2-3 IT support in a fully remote environment.
  • Troubleshoot Windows/macOS, networking, identity, endpoint management, and security tools.
  • Collaborate with IT leadership on documentation, process improvement, and long-term fixes.

This partner company provides secure and efficient IT operations for a growing organization. They offer a lean, collaborative, and inclusive remote culture with opportunities for professional development across enterprise platforms.

US

  • Responsible for the design and ongoing management of enterprise Windows Server and Active Directory environments.
  • Supports Windows Server 2008R2-2016, Exchange/O365, and automates tasks through PowerShell scripting.
  • Provides on-site and remote support, including 7x24 on-call rotation, for datacenters across the US.

CPI Card Group is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. They foster an inclusive, empowering culture with a solid benefits package and competitive pay.

Asia-Pacific

  • Administer Microsoft 365 including Entra ID, Exchange Online, SharePoint, Teams, and Intune.
  • Resolve escalated technical issues (Level 2/3) for Asia-Pacific colleagues and serve as regional IT contact.
  • Support security and audit-readiness with Conditional Access, Microsoft Defender, and Microsoft Purview.

Milestone One is a Site Enabling Services organization with global headquarters in Zug, Switzerland, supporting clinical study sites worldwide. The company values curiosity, accountability, and continuous learning, fostering a purpose-driven culture.

$70,000–$90,000/yr
US 3w PTO

  • Manage network platforms, firewalls, VPNs, and Azure cloud environments.
  • Act as an escalation point for technicians, resolving high-priority incidents following ITIL best practices.
  • Implement automation using PowerShell, Bicep, and CI/CD for infrastructure provisioning and management.

Atmosera empowers businesses with modern technology and human expertise across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform. The company is a Microsoft Partner with multiple specializations and an emphasis on innovation, security, and delivering integrated solutions.

$76,000–$95,000/yr
US

  • Own and deliver IT projects across endpoints, networking, cloud, printing, AV, phone, and digital signage.
  • Administer Microsoft 365, Entra ID, SaaS, and network infrastructure using HIPAA and security best practices.
  • Build playbooks and automation with PowerShell, Python, Microsoft Graph, and Power Automate.

Habitat Health empowers older adults to live well at home through PACE, coordinating medical care and daily support like meals and transportation. A mission-driven, growing startup backed by Kaiser Permanente, it values belonging and inclusive care.