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Role Overview:
- You will serve as the first point of contact for employees needing technical support.
- You'll combine hands-on troubleshooting with security awareness to protect IT systems.
Key Responsibilities:
- Resolve incidents involving hardware, software, Windows, network, and access issues.
- Manage high-volume tickets in ServiceNow and hit at least 85% first-contact resolution.
- Apply security best practices and escalate potential threats to the InfoSec team.
Benefits:
- Enjoy hourly pay of $30–$36 USD with comprehensive healthcare and retirement plans.
- Take advantage of PTO, paid parental leave, and professional development opportunities.
Confidential
This position is with a global organization focused on delivering reliable IT support and safeguarding its technology environment. The company fosters a collaborative, customer-first culture with an emphasis on security and continuous improvement.