Serve as the first point of contact for customers seeking technical assistance via phone or email.
Perform remote troubleshooting and walk customers through solutions for hardware and application-based issues.
Manage client tickets, escalate unresolved issues, and ensure satisfaction and performance metrics are met.
Bridgetowne delivers IT support services for enterprise products, specializing in O365, Citrix, cloud and server-based platforms. As an outsourced help desk provider, it values client satisfaction, fast problem-solving, and collaborative ticket management.
Provide remote technical support to resolve complex hardware, software, and network issues for a diverse user base.
Manage and prioritize support tickets, configure user accounts and devices, and ensure service-level agreements are met.
Coordinate with internal teams, external resources, and vendors to maintain system availability and support IT projects.
Jobgether is an AI-powered hiring platform that matches candidates with opportunities. The platform fosters an inclusive, people-focused culture and emphasizes remote work.
Serve as the escalation point for complex incidents and requests across the IT support team, troubleshooting issues with Microsoft 365, Windows, macOS, and remote connectivity.
Manage the endpoint lifecycle including provisioning, configuring, and maintaining laptops and mobile devices for a distributed workforce.
Administer Microsoft 365, Active Directory, and Entra ID, and support Microsoft Intune operations for app deployment and endpoint policies.
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. The firm emphasizes the economics as well as the legal aspects, serving founders, senior executives, and UHNWIs.
Serve as primary escalation point for Tier 2-3 IT support in a fully remote environment.
Troubleshoot Windows/macOS, networking, identity, endpoint management, and security tools.
Collaborate with IT leadership on documentation, process improvement, and long-term fixes.
This partner company provides secure and efficient IT operations for a growing organization. They offer a lean, collaborative, and inclusive remote culture with opportunities for professional development across enterprise platforms.
Be the first point of contact for IT support across the company, resolving hardware, software, and access issues for a global, remote-first team.
Manage accounts, access, and permissions across core systems like Google Workspace and identity management, and oversee IT inventory and suppliers.
Use AI and automation to streamline support, document solutions, and partner with Security on compliance activities.
Masabi builds fare collection platforms that allow riders to buy and present tickets for public transport via mobile, ticket machines, or bank cards. Its Justride platform is used in over 250 locations globally, and the company has a global, remote-first, collaborative culture.
Provide exceptional customer support in a fast-paced remote Managed Services Practice.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Provide operational support for Windows, Mac, Linux, Microsoft 365, Azure, networking devices, and mobile devices.
CyberSheath is a Security and IT Managed Services Provider focused on cybersecurity services for the Defense Industrial Base. They are a fast-growing company with a self-motivated, out-of-the-box culture where employees are self-starters and willing to wear many hats.
Provide remote IT support, resolving workstation, server, M365, and networking issues independently.
Participate in on-call rotation for after-hours and weekend support of client operations.
Escalate complex issues, maintain high service quality, and drive client satisfaction.
Intelligent Technical Solutions is an IT support and managed services provider offering remote technical assistance to clients. The company is a dynamic and growing organization emphasizing customer service, collaboration, and a strong cultural fit.
Provide Level 1 and Level 2 technical support to employees across the corporate IT environment, ensuring timely resolution of incidents and service requests.
Troubleshoot hardware, software, operating system, network, and application issues on macOS and Windows devices, maintaining accurate documentation.
Collaborate with Corporate IT Engineering, Security, and IT Operations to resolve complex issues and continuously improve IT services.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to academic institutions, publishers, and corporations worldwide. With team members in over 35 countries, they foster a remote-first, inclusive culture focused on making a difference in education.
Own internal IT at Nabu Casa, ensuring secure and reliable computers, accounts, and tools for a fully remote team.
Manage identity and access, automate provisioning with Ansible, and maintain Linux server landscapes.
Define security baselines, respond to incidents, and document systems for self-service.
Nabu Casa is the organization behind Home Assistant, the world's largest free and open-source smart home platform used by over two million households. It is a profitable, fully remote company with no external investors, driven by a worldwide community of open-source developers.
Lead and coordinate the onsite IT support team, allocating incidents, service requests, and operational tasks.
Provide technical oversight across desktops, Windows systems, Microsoft 365, peripherals, and connectivity issues.
Track SLAs, manage escalations, and drive continuous service improvement through reporting and documentation.
Jobgether is a talent matching platform that connects candidates with employers worldwide using AI-powered matching. The partner company manages enterprise IT infrastructure services and values in-person collaboration with flexibility to support wellbeing and productivity.
Provide Tier 1 and Tier 2 support across tickets, chat, email, and remote sessions.
Manage identity systems, SaaS apps, and endpoints while troubleshooting macOS, Windows, and M365.
Build automations and documentation to improve IT operations and employee experience.
6sense is an AI-driven platform that helps companies improve growth, retention, and efficiency through account engagement and sales intelligence. We are a people-first company with a growth mindset, emphasizing values like winning as one team, curiosity, and creating belonging.
Provide technical support for Windows and macOS, servers, Microsoft 365, and network infrastructure.
Manage and troubleshoot virtualized environments using VMware and Hyper-V.
Act as an escalation point and deliver excellent client service in a remote-first environment.
Jobgether is an AI-powered job platform that matches candidates with relevant roles. It focuses on efficient, objective recruitment processes and is a remote-first organization.
Handle escalations from Tier 1, lead incident response, and resolve issues within SLAs.
Administer Microsoft Entra ID, Microsoft 365, and endpoint management for macOS and Windows.
Automate manual work using PowerShell, shell scripting, Power Automate, and support IT projects and audits.
Totara is a global learning platform trusted by more than 1,500 organizations and 21 million users worldwide. We help organizations build workforce readiness through flexible learning, compliance, and talent development solutions for complex and highly regulated environments across public and private sectors.
Act as account administrator, managing user access and resolving access-related tickets.
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
Log interactions, escalate when needed, and follow up to ensure customer satisfaction.
DYOPATH is an IT services company dedicated to providing outstanding IT service and support. They foster an award-winning culture based on their L.O.V.E. philosophy, investing in employee growth through certifications and career paths.
Support mobile device management and endpoint administration using Microsoft Intune.
Manage Apple iPad enrollment and basic troubleshooting.
Follow established procedures and maintain high-quality technical support.
Our partner is seeking an IT Technical Analyst to support mobile device management and endpoint administration remotely. The team emphasizes quality, accuracy, and process adherence, offering a structured environment with opportunities for skill development.
Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation for efficient issue resolution.
Demonstrate an approachable and empathetic demeanor when engaging with end users to reduce frustration and build trust.
Collaborate effectively as both a team player and independent contributor, adapting to shifting priorities and stepping in when needed.
Spreetail helps brands grow their ecommerce market share globally while reducing operational costs. They are building one of the fastest-growing ecommerce companies with a focus on innovative technology and a supportive remote culture.
Deliver prompt, high-quality IT support across productivity tools, operating systems, and identity management.
Communicate clearly with customers and collaborate with Engineering to improve automation workflows.
Participate in shift rotations as part of a 24/7/365 support operation.
Fixify is building an AI-native IT automation platform that combines technology with a human touch. The company is a remote-first, fast-moving environment where quality and collaboration matter.
Provide remote IT support for business clients, troubleshooting hardware, software, and connectivity issues.
Administer Microsoft 365, network, and firewall systems while using RMM tools for monitoring and maintenance.
Communicate professionally with clients, document technical work, and escalate issues to senior engineers.
20four7VA is a recruiting firm connecting offshore independent contractors with clients worldwide, primarily in developed markets. It offers free training, upskilling, and a supportive community for its contractors.
Provide advanced L2 technical support and system administration across Windows, Microsoft 365, networking, and cloud environments.
Take ownership of escalated incidents, service requests, and infrastructure projects such as Microsoft 365 migrations and Intune deployments.
Collaborate with Level 1 and Level 3 engineers to deliver reliable, secure, and efficient IT solutions for diverse clients.
Dijital Team is a recruitment platform that connects IT professionals with remote roles at managed services providers. The company culture emphasizes flexibility, support, and continuous learning, with a range of employee benefits.