Provide timely technical assistance and monitor client environments for radiology professionals.
Troubleshoot application, software, network, and workflow issues using established procedures.
Collaborate with cross-functional teams to resolve incidents and improve support processes.
They are a healthcare technology company providing SaaS solutions to radiology professionals. They operate in a fast-paced, high-growth startup environment.
Provide 24/7 support for clinical software during weekend and overnight shifts, monitoring client environments and resolving application issues.
Collaborate with clinicians, engineering, and product teams to troubleshoot software and network problems, ensuring reliable healthcare technology.
Document incidents, contribute to knowledge bases, and escalate issues to maintain high service levels and operational continuity.
This partner company provides clinical software support for healthcare professionals, focusing on radiology workflows. It operates as a startup-like environment with a fully remote team, emphasizing flexibility and proactive problem-solving.
Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Lead clinical trial strategies and evidence-generation plans supporting global regulatory submissions.
Design and oversee clinical protocols, claims, and evidence strategies in collaboration with internal and external stakeholders.
Serve as a scientific liaison with regulatory authorities and mentor junior scientists to drive clinical excellence.
The company develops diagnostic products for the US and EU markets, focusing on generating robust clinical evidence for regulatory submissions. It maintains a remote-first culture with a collaborative, cross-functional environment and opportunities for scientific leadership.
Serve as a frontline technical resource for clinicians, troubleshooting issues and monitoring systems to ensure reliable performance of radiology applications.
Collaborate with engineering and product teams to investigate software issues, document incidents, and contribute to knowledge bases and runbooks.
Work overnight shifts (Monday-Friday) with rotating weekend coverage, providing remote support to healthcare professionals across the United States.
The company provides critical radiology technology and clinical applications to support healthcare professionals. It is a remote-first, fast-paced startup environment with a strong emphasis on collaboration and innovation.
Triage all Tier 2 clinical calls from the IS Service Center, addressing immediate customer needs to ensure quality clinical care.
Utilize knowledge of Epic and care workflows to identify and resolve application issues, providing just-in-time training as needed.
Document issues and troubleshooting steps in the ticketing system, escalating complex problems to appropriate support personnel.
Piedmont Healthcare is a healthcare system dedicated to providing quality clinical care. It is a large organization with a supportive culture that emphasizes employee wellness and professional growth.
Provide application support to customers and internal users, troubleshooting and resolving issues.
Document problems, maintain knowledge bases, and escalate complex issues to Engineering or Product teams.
Test product fixes and guide users through workflows, features, and troubleshooting steps.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions and streamline operations. It offers a remote-first working environment, professional development opportunities, and a benefits package.
Provide technical support via phone and email to clinical research customers.
Manage support cases in a tracking system, prioritizing in a fast-paced environment.
Collaborate with sales and QA teams to support study management and other tasks.
Medrio provides software tools for clinical researchers to accelerate medical discovery. They are a growing company focused on customer success and employee well-being, with a collaborative culture and a commitment to work/life balance.
Provide clinical and administrative support to a remote healthcare team during weekends, holidays, and peak patient volume.
Review laboratory results, coordinate referrals and pharmacy communications, and document actions in the EMR.
Work independently while collaborating with physicians, PAs, and care coordinators to ensure continuity of care.
The partner company is a growing virtual care organization delivering remote healthcare services across Canada. Their team focuses on inclusive, accessible patient care and multidisciplinary collaboration.
Serve as subject matter expert and point of contact for integration solutions and clinical workflow.
Code HL7 interfaces within the interface engine and create flat-file integrations using SSIS packages in Microsoft SQL.
Support and troubleshoot production integrations and establish integration support structure.
PerfectServe provides clinical communication and physician scheduling solutions for healthcare. The company has 400+ employees and a collaborative culture focused on innovation and customer delight.
Provide escalated clinical and technical support to customers and healthcare providers via phone, email, and video.
Conduct virtual pump trainings and educational classes on diabetes management and insulin pump therapy.
Document customer interactions in CRM and act as an advocate for customer needs.
Tandem Diabetes Care develops and sells advanced automated insulin delivery systems, including the t:slim X2 pump and Tandem Mobi system. The company is a leader in diabetes technology with a human-centered culture and a mission-driven team.
Provide world-class technical support for desktops, laptops, medical devices, and software across Henry Ford Health locations and remotely.
Troubleshoot, research, diagnose, resolve, and escalate complex technical issues while safeguarding security.
Contribute to projects, test new technologies, and support knowledgebase growth and new hire training.
Henry Ford Health partners with millions on their health journey across Michigan and the world, offering a full continuum of services from primary to specialty care. With 13 hospitals and hundreds of ambulatory locations, it's one of the nation's most respected academic medical centers based in Detroit.
Respond to customer questions about CerebriOS software products and guide users through features, settings, and workflows.
Troubleshoot common software and account-related issues, investigate reported problems, and document support requests and resolutions.
Escalate complex issues to internal teams, follow up with customers, and help create product guides, FAQs, and support documentation.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. The company fosters a remote-first working environment with a focus on intuitive technology and practical business workflows.
Partner with sales teams to grow client relationships across federal, state, and commercial healthcare markets.
Lead technical discovery and design integration architectures for interoperability and HIE solutions.
Deliver demos, develop pricing models, and provide technical content for proposals and RFx responses.
The company specializes in healthcare IT and interoperability solutions, supporting Health Information Exchanges and Social Determinants of Health initiatives. They foster a collaborative, remote-first culture with opportunities for mentorship and career development.
Own and evolve provider support workflows, automation, and data practices to enable provider success.
Partner with clinical leadership across the provider lifecycle from onboarding through retention.
Design systems and automation to reduce administrative burden and help prevent provider burnout.
They operate a high-impact telehealth platform focused on improving access to specialized care. The organization is growing and values operational excellence, clinician support, and innovation in workflow automation.
Manage referral and clinical documentation workflows to ensure patient records are complete and available for coordinated care.
Obtain and review clinical documentation from network providers, resolve missing records, and maintain accurate recordkeeping.
Collaborate with clinicians, Military Treatment Facilities, and internal teams to support efficient referral and documentation processes.
International SOS Government Medical Services supports healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, the company operates in more than 90 countries and delivers healthcare, medical assistance, emergency response, and workforce support services worldwide.
Serve as the primary post-sales liaison and trusted advisor for assigned customers, managing the entire customer lifecycle from contract signing through implementation and renewals.
Collaborate with cross-functional teams including Sales, Agile Leads, and technical teams to ensure smooth project execution, resource allocation, and financial oversight.
Identify and drive upsell opportunities within existing customer accounts while maintaining high customer satisfaction and retention.
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024, and our culture emphasizes respect, inclusion, and belonging.
Diagnose and resolve customer connectivity, configuration, and messaging issues using self-service tools.
Manage on-call shifts, respond to critical support issues, and serve as Incident Manager during major incidents.
Clearly communicate technical concepts to customers and internal teams, teaching them to use tools independently.
Redox provides a healthcare interoperability platform connecting over 12,000 systems, processing over 1.2 billion messages per month. The company fosters a 100% remote-first culture with a collaborative and committed team.
Provide world-class customer support and resolve complex technical queries for cloud-based healthcare solutions.
Develop deep understanding of software to support processes in long-term care facilities and mentor team members.
Thoroughly document issues and resolutions via phone, email, chat, and ticketing system, working rotating shifts.
PointClickCare is a leading health tech company that empowers providers to deliver exceptional care through a cloud-based platform with the largest long-term and post-acute care dataset. Privately held and founder-led, the company serves over 30,000 provider organizations, employs thousands, and is recognized by Forbes as a top private cloud company with a Most Admired Corporate Culture.
Respond to incoming phone calls, emails, and chat messages requesting technical support.
Log all service desk interactions, provide first-level support for desktops, laptops, printers, mobile devices, software, and basic network issues.
Escalate issues when necessary, follow up with customers, and continuously improve technical skills through training and certifications.
DYOPATH is an IT service provider offering technical support and managed solutions. The company is recognized for its award-winning culture and invests in employee development, fostering a fun and respectful teamwork environment.