You'll assist customers with technical issues escalated from AI-powered first-line support, mainly through live chat.
This is a Tier 2 support role focused on troubleshooting POS systems, retail hardware, and software.

What You'll Do:

Troubleshoot customer issues, document interactions, and ensure timely follow-up and escalation.
Collaborate with senior support, product, and development teams to resolve complex problems.

What We're Looking For:

2+ years of customer-facing support experience, preferably with POS systems or complex software.
Excellent written English skills and a structured, analytical approach to troubleshooting.

Sweed

Sweed is a product-driven startup building an all-in-one cannabis retail platform that combines POS, eCommerce, Marketing, Analytics, and Inventory Management. We're a remote-first team that's been on the market for 7 years, focused on earning customer trust through simplicity and innovation.

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