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About the Role:
- You will help our organization deliver exceptional customer-centric technical support.
- You will report to the Director, Technical Support and contribute to the growing support team.
You Will:
- Be the primary face to customers and ensure we meet or exceed expectations on Redpanda operations.
- Work with engineering to drive and solve customer challenges from creation through resolution.
You Have:
- 5+ years of L3 support experience in enterprise products with a focus on distributed systems.
- Strong understanding of Linux troubleshooting commands and regular expressions.
Redpanda
Redpanda is the first runtime and control plane for agent-data interaction, combining streaming, SQL analytics, and intelligent connectivity with enterprise AI governance. It is a fast-moving, diverse, people-first organization with team members around the globe, trusted by Fortune 500 companies and startups.