Staff Customer Reliability Engineer

What you will do:

• Act as the senior technical owner for the most complex, high-severity, and strategically important customer issues.
• Diagnose difficult problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management, observability, integrations, and distributed systems.
• Establish and improve standards for troubleshooting, escalation quality, incident readiness, case ownership, and technical documentation.

What you will bring with you:

• 7+ years experience in technical support, customer reliability engineering, site reliability engineering, solutions architecture, or a related production engineering discipline.
• Expert-level experience with Kubernetes and Linux in production environments.
• Hands-on experience troubleshooting and operating workloads across one or more major public cloud platforms, such as AWS, Azure, or GCP.

What we look for:

• Work with a technically strong team focused on delivering measurable value to customers.
• Help shape how a growing cloud security company operates at enterprise scale.
• Collaborate with globally distributed teams across Customer Reliability, Support, Product, Engineering, and SRE.