Provide technical support to GitLab’s largest Self-managed, Dedicated, and GitLab.com customers.
Troubleshoot complex issues with Zendesk, logs, and Linux utilities like strace.
Collaborate with internal teams to drive bug fixes and create support content.
GitLab is the intelligent orchestration platform for DevSecOps, helping organizations increase developer productivity, improve operational efficiency, and reduce security and compliance risk. Trusted by more than 50 million registered users and over half of the Fortune 100, GitLab fosters a high-performance culture driven by values, transparency, and continuous knowledge exchange.
Act as the senior technical owner for complex, high-severity customer issues across cloud infrastructure, Kubernetes, Linux, and distributed systems.
Build automation, diagnostics, and runbooks to reduce repeat escalations and improve time to resolution.
Coach and mentor CREs through technical training and case reviews, and participate in on-call rotation for critical incidents.
Sysdig provides cloud security solutions, helping organizations secure innovation in the cloud with runtime insights and open innovation. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, they value diverse perspectives and open dialogue.
Troubleshoot and solve customer technical issues on the Wiz platform using collaboration and transparency.
Identify escalations and manage incident requests with engineering teams while creating scalable support solutions.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
Wiz secures cloud and AI applications by connecting code, cloud, and runtime in a single platform. Trusted by over 65% of the Fortune 100 and powered by Google, it's one of the fastest-growing startups with a culture that values world-class talent.
Deliver top-tier customer support and become an expert in Docker technologies, resolving complex platform-level issues.
Engage with enterprise customers and cross-functional teams to drive resolution and feed insights back into support.
Create best-in-class help content, participate in on-call rotations, and leverage AI tools responsibly.
ServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California, focused on accelerating growth through technology solutions and strategic partnerships. With over 20 years of experience, it fosters an inclusive, fun-loving culture and holds a 4.7 Glassdoor rating.
Own the full incident lifecycle from first alert to triage, root-cause analysis, and prevention.
Maintain environments and applications across AWS, on-prem servers, and Kubernetes clusters.
Configure and monitor systems while supporting development and business analysis teams.
Kyivstar is a major Ukrainian telecommunications company developing new revenue streams around Big Data and data products. The team is focused on maintaining reliable platforms across cloud and on-premises environments.
Troubleshoot and resolve complex technical customer issues across our product suite, collaborating with cross-functional teams.
Act as a customer advocate by handling installation, configuration, and data exploration requests with genuine empathy.
Partner with software engineering to resolve advanced issues and share customer feedback with product organization.
New Relic builds an intelligent observability platform that gives companies insight into their complex systems in an AI-first world. It is a global team with a culture that values diversity, inclusion, and authenticity.
Provide end-to-end technical support across Slack, in-app chat, and email for Federal customers.
Troubleshoot complex issues in Tines Cloud and self-hosted deployments, including APIs, IAM, containers, and databases.
Act as the Voice of the Customer by reporting bugs and product feedback to Engineering and Product teams.
Tines is an intelligent workflow company that helps IT and security teams build automations and agentic workflows for customers including Canva, Reddit, SAP, and Coinbase. The company values Simplicity, Speed, and Soundness and fosters a culture of curiosity, growth, and integrity.
Provide clear, timely support via email, phone, chat, and video calls for customer issues.
Manage Level 1 tickets, resolving what you can and escalating complex issues to Level 2.
Document new issues and simplify technical jargon to help customers resolve problems independently.
RunPod is the AI Developer Cloud, used by over one million developers to build, train, and deploy AI. We are a small, remote-first team that moves fast and values ownership and urgency.
Own first response and resolution for issues across Kubernetes clusters, GitLab and CI runners, VMs, standalone systems, and demo environments.
Convert recurring issues into automation, alerts, and runbooks so repeat incidents decline.
Perform routine operational work, including upgrades, patching, certificate renewals, and capacity checks.
d-Matrix is focused on unleashing the potential of generative AI to power the transformation of technology. The culture is one of respect, collaboration, and humility, with an inclusive team that values direct communication and execution.
Serve as the first point of contact for on-prem customer issues, triaging and resolving infrastructure and platform support requests.
Monitor customer platform health using existing observability tools and investigate Kubernetes-based deployments to identify root causes.
Document common issues and resolutions to build out internal runbooks and knowledge base.
Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering AI engineers to ship high-performing, reliable agents and applications. The company serves over 150 leading enterprises and Fortune 500 companies, including Booking.com, Uber, Siemens, and PepsiCo, and fosters a dynamic, autonomous culture.
Support customers end-to-end: onboarding, account setup, debugging, and feature discovery
Investigate and resolve inbound issues across email, Slack, Twitter, and Reddit
Partner with engineering to document and reproduce bugs, and surface insights for product decisions
We are building the product development system for teams and agents in the AI era. Founded in 2019, we serve over 50,000 companies with a small, distributed team across North America, Europe, and Australia, driven by focus and craftsmanship.
Support retail and VIP users on the App, Website, Desktop Client, and API.
Troubleshoot and resolve technical issues using logs, databases, monitoring, and code.
Build and maintain internal tools and automation, including AI-driven ones.
Binance is a leading global blockchain ecosystem that operates the world's largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million people in more than 100 countries, the company offers a diverse range of digital-asset products and services and maintains a flat, results-driven culture.
Monitor production and SaaS environments, respond to alerts, and proactively investigate potential issues.
Execute deployments and CI/CD workflows, troubleshoot failed workloads, and perform remediation procedures.
Own operational requests, participate in incident response, and improve automation, monitoring, and documentation.
RapidFort helps organisations secure their software supply chains, reduce software vulnerabilities, and minimise the attack surface of containerised applications. They are a cybersecurity company focused on container security and operate with a globally distributed team.
Build reliability into the product by writing production code in our services and the Mimir, Loki, and Tempo codebases.
Lead technical design, own the SLO framework, and improve observability and alerting.
Be on call for highest-SLA customers, lead incident response, and mentor engineers to multiply impact.
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations. We are a 100% remote company with team members across 40+ countries, backed by leading investors and driven by an open-source, collaborative culture.
Own complex support cases through resolution with clear, timely customer communication.
Diagnose and resolve undocumented issues using logs, APIs, and test environments.
Mentor peers, create knowledge articles, and drive product and process improvements.
Magnet Forensics is a global leader in digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, and IoT devices. With thousands of customers worldwide and employees based around the globe, the company fosters a culture of learning, integrity, and making a difference.