Handle customer and internal user requests via chat, email, and occasionally phone in English.
Conduct technical diagnostics to resolve issues, escalate complex cases, and ensure timely solutions.
Identify patterns in technical issues and share knowledge to improve overall support capabilities.
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences for businesses worldwide. With 550+ professionals and 210+ edge locations, the company fosters a collaborative, global culture focused on innovation and customer success.
Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Provide hardware and firmware deployment support and assist customers with network configuration and integrations.
Troubleshoot technical issues using networking knowledge and documented practices, escalating when necessary.
Act as the single point of contact for customers and collaborate with cross-functional teams.
ExtraHop is a cybersecurity company that provides network detection and response (NDR) solutions, helping organizations gain visibility into cyber threats and network performance issues. The company has been operating since 2007, is recognized as a leader by major analyst firms, and fosters a culture rooted in purpose, integrity, and innovation.
Provide technical support for complex infrastructure and platform issues across multiple channels.
Troubleshoot SaaS and self-hosted deployments, including IaC, Rego policies, networking, and TLS.
Collaborate with Product and Engineering teams to improve documentation and customer experience.
The company develops modern infrastructure orchestration technologies that help engineering teams manage cloud, Infrastructure as Code, and secure workflows. It maintains a remote-first, collaborative culture with an international team.
Act as primary escalation point for complex, multi-part customer issues.
Investigate integration, softphone, and platform issues while filtering what reaches Engineering.
Own escalations end-to-end and partner with Engineering and Implementation teams.
Frontier is a subsidiary of Fresh Prints that helps fast-growing companies build cross-functional teams abroad. Fresh Prints is a New York-based, fully remote 150-person company with most of its team based in India and the Philippines.
Own complex technical inbound partner requests and perform root-cause analysis within SLA.
Debug API traffic, webhooks, and integrations to diagnose partner issues without escalating by default.
Collaborate with Engineering, Partnerships, and Customer Support to improve tooling and documentation.
AtomicVest builds financial infrastructure for consumer-facing investing experiences, including ESG and multi-currency trading across 60 markets. It is a fast-growing, remote-first team of finance and tech enthusiasts backed by $55M.
Serve as the technical escalation point for complex support cases involving integrations, connectivity, and platform behavior.
Collaborate with Engineering, Implementation, and Support teams to drive issues from diagnosis to resolution.
Use observability and AI tools to improve documentation, reduce escalations, and enhance support efficiency.
The company builds SaaS applications and contact-center technology, focusing on customer success and operational reliability. It offers a collaborative, remote-first culture that values continuous learning and technical excellence.
Provide first-line phone and email consultation to debug complex security and network problems.
Partner with Engineering to assist customers with testing and troubleshooting.
Document incident resolutions in the technical support database and mentor other engineers on advanced troubleshooting.
Zscaler accelerates digital transformation with a cloud security platform that protects organizations from cyberattacks and data loss. The company is the world's largest inline cloud security platform, distributed across 160+ exchanges globally, and fosters a culture of ownership, collaboration, and continuous feedback.
Troubleshoot complex technical issues for Premium Support customers, including API failures, integration challenges, and production incidents.
Provide end-to-end technical ownership by analyzing logs, reproducing errors, and collaborating with Engineering on root cause analysis.
Develop deep understanding of customer architectures to anticipate risks and improve workload resilience through automation and monitoring.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They push the boundaries of AI systems and seek to safely deploy them to the world through their products, embracing diverse perspectives and experiences.
Provide advanced technical support for secure, cloud-based assessment and testing solutions, investigating complex issues across web platforms, APIs, databases, and integrated services.
Take ownership of technical cases from initial investigation through resolution, collaborating with engineering, product, and customer success teams.
Contribute to knowledge sharing, incident management, and continuous improvement while mentoring junior support engineers.
The company provides secure, cloud-based assessment and testing solutions for organizations worldwide. It is a globally distributed technology organization that values collaboration, continuous improvement, and meaningful customer impact.
Triage and debug customer issues involving APIs, SSO/SAML, Git, and DNS, escalating with clear reproduction steps.
Support customers via Helpdesk, Slack, or Teams, from authenticated access to monorepos, and build rapport.
Spot recurring bugs and feature requests, quantify impact, and bring recommendations to Product and Engineering.
GitBook builds a platform for authoring, publishing, and maintaining documentation, used by teams like Zoom, FedEx, and Nvidia. With over 100k monthly active users and a profitable, remote team spread across 15 countries, we value curiosity and customer empathy.
Run and grow low-latency networking across colocation sites, including switching, routing, and BGP peering with liquidity providers and clients.
Bring new data centre sites to application-ready starting with Tokyo, and support hybrid connectivity into multi-region AWS.
Automate Linux hosts and containers with Ansible, Git, and Terraform, and build monitoring, capacity planning, and runbooks.
Reactive Markets builds high-performance trading systems for OTC markets, handling over $75 billion in daily volumes across FX, equities, and cryptocurrency. Its small, senior engineering team focuses on reliable, low-latency infrastructure and connecting 50+ leading liquidity providers.
Own onboarding and adoption for strategic customers, providing training and technical guidance.
Troubleshoot customer issues across the platform, assisting with configuration and integration.
Act as a trusted advisor, conducting QBRs and driving long-term success and expansion.
Tailscale makes secure networking effortless, enabling teams to safely connect people and devices anywhere. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.