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The Role:
- Become an expert on the Axon Fusus solution including apps, APIs, and roadmap.
- Work with implementation teams for geospatial setup of customer locations.
What You’ll Do:
- Respond to and resolve inbound customer support requests through email and telephone.
- Troubleshoot issues and follow escalation policies.
- Maintain detailed documentation in the CRM system.
What You Bring:
- 1+ year experience in information systems and networking.
- Strong knowledge of enterprise network equipment and data flow.
- Experience with security camera systems and VMS solutions.
Benefits:
- Competitive base pay with hourly range and bonus potential.
- Discretionary paid time off and paid parental leave.
- Medical, dental, vision, fitness programs, and wellness support.
Axon
Axon is a public safety technology company that provides devices and cloud software to protect life. The company values diverse perspectives and offers a fast-paced, meaningful work environment where employees take ownership and drive real change.