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Advanced Support & Escalation:
- Serve as the assigned technical escalation point for Remote Support Engineer I and II personnel.
- Analyze system architecture, configurations, logs, and network performance to determine root cause on complex issues.
Communication & Coordination:
- Provide timely, professional status updates to customers and set clear expectations on resolution.
- Coordinate with field technicians and internal teams to ensure efficient troubleshooting and resolution.
Technical Leadership & Improvement:
- Develop and recommend troubleshooting procedures, technical standards, and best practices.
- Mentor junior engineers and review technical documentation for accuracy.
Experience & Requirements:
- Bachelor's degree in Engineering, IT, or related field, or equivalent experience; 8+ years in electronic security or technical support.
- Advanced experience with enterprise platforms such as Genetec, Software House, Lenel, Milestone, and similar systems.
- Strong knowledge of networking, servers, databases, and cybersecurity practices, with up to 20% travel required.
Unlimited Technology
Unlimited Technology is a premier cyber and physical security specialty contractor delivering cutting-edge technology solutions to leading brands and critical infrastructure. The company is growing rapidly and fosters a culture of Passion, Collaboration, Innovation, and Adaptability.