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About the Position:
- This weekend coverage role requires 8am-6pm CT, Sunday - Wednesday.
- You will support customers directly via Slack, Teams, email, and calls.
- You will work with top brands in media, healthcare, finance, and energy.
Responsibilities:
- Own customer cases end to end until resolved, ensuring complete satisfaction.
- Troubleshoot Qumulo across AWS, Azure, GCP, and on-premises hardware.
- Diagnose server hardware issues and coordinate replacements with OEM partners.
Qualifications:
- You have 3+ years in customer-facing technical support for enterprise technology.
- You are proficient in Linux diagnostics and enterprise networking.
- Experience with cloud platforms (AWS, Azure, GCP) is a strong plus.
Qumulo
Qumulo's cloud data platform manages exabytes of data, unifying files, objects, and workloads across edge, core, and cloud. They have over 1,100 customers and promote an open, collaborative, data-driven culture.