Similar Jobs
See allCustomer Success Engineer II (4x10)
Qumulo
US
Linux
Networking
AWS
Technical Support Engineer
New Relic
Global
JavaScript
Java
.NET
Technical Success Specialist
Frontier
India
Troubleshooting
Networking
VPN
Junior Technical Support Engineer
Everbridge
Canada
Technical Support
SaaS
Networking
Technical Support Analyst (L1)
RunPod
US
Customer Support
Python
SQL
About the Role:
- Combines curiosity with technical expertise to resolve customer issues.
- Requires initiative, analytical detail, and professional communication.
What You’ll Do:
- Resolve customer issues, act as ambassador, communicate via video/phone.
- Provide installation troubleshooting, bug reports, and expand documentation.
- Monitor outages, track issues in JIRA, and provide training.
The Right Fit:
- Customer-facing technical support experience.
- Proficient in Linux, MacOS, Windows, and networking.
- Familiar with JIRA, Salesforce, and scripting.
Backblaze
Backblaze is the object storage leader in the open cloud movement, helping customers break free from restrictive legacy solutions. It fosters a diverse, inclusive, and fair culture, committed to equity for all employees.