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Engineering Manager - Service Contact Center
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Canada
Leadership
CRM
Technical Support
Accountabilities:
- Lead and grow the engineering team responsible for desktop applications, recording experiences, mobile capabilities, and real-time audio and video infrastructure.
- Coach, mentor, and develop engineers while fostering technical ownership, collaboration, and knowledge sharing across the team.
- Establish technical direction and priorities for the recording platform, balancing user-facing improvements with long-term infrastructure investments.
Requirements:
- 7+ years of software engineering experience with a proven track record delivering production software.
- 2+ years of experience managing and developing software engineering teams.
- Strong desire to remain technically hands-on and contribute directly to engineering challenges.
Benefits:
- Fully remote work model for candidates based in Canada.
- Flexible collaboration environment with core working hours aligned to team needs.
- Opportunity to work on an impactful AI-powered product used by organizations worldwide.
Partner Company
The company develops an innovative AI-powered software platform used by organizations worldwide. It fosters a collaborative culture focused on curiosity, innovation, and solving meaningful problems, with a high level of ownership and influence over foundational technology.