Training and Documentation Specialist
Benefits
Unlimited PTO
12w maternity
12w paternity
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About the role:
- We are seeking a motivated Training and Documentation Specialist to own training and documentation resources for our support teams.
- This role partners with BPO organizations and internal teams to ensure alignment on curriculum and content quality.
- You will also maintain Help Center materials and drive adoption of best practices to support AI-assisted resolution.
Responsibilities:
- Own creation, revision, and maintenance of documentation and training materials across support channels.
- Build and maintain courses in our LMS, manage enrollments, and package training materials for BPO partners.
- Write and maintain Zendesk macros and Help Center articles optimized for AI retrieval.
Qualifications:
- 3+ years of experience in training, documentation, QA, or support operations.
- Demonstrated ability to build clear training content grounded in instructional design principles.
- Proficiency with LMS platforms, Confluence, and Zendesk.
Benefits:
- Market-leading medical, dental, and vision insurance.
- Stock options and 401k.
- 12-weeks paid parental leave and flexible time off.
Branch
Branch is on a mission to empower workers with financial freedom by helping companies accelerate payments and providing accessible financial services. As a remote-first company with employees across the US, Branch fosters a collaborative culture built on transparency, accountability, and trust.