Facilitate live training and remediation for Patient Experience and Patient Coordinator teams.
Build and maintain eLearning modules and content in the LMS using AI tools.
Track training metrics, coach agents, and collaborate with cross-functional teams to close performance gaps.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions, working together to change the landscape of genetic disease management.
Own the structure, strategy, and content quality of the Help Center, including scripting and maintaining product explainer videos.
Partner with Product and Marketing to translate new features into clear documentation within agreed SLAs.
Analyze ticket data and search analytics to close content gaps before they become support volume.
WeTravel is a travel tech platform that helps travel organizers manage bookings and payments. We are a growing global team with a focus on AI-powered support and continuous improvement, offering unlimited PTO, paid family leave, and a collaborative culture.
Own documentation for multiple areas within CRM Product, delivering new content on a monthly release cadence.
Leverage AI tools and automation to improve documentation efficiency, quality, and speed-of-delivery.
Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcoming changes.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. They are one of the fastest-growing SaaS companies in history, surpassing $3B in revenue, and are a public benefit corporation committed to balancing customer, employee, society, and investor interests.
Lead and coach a team of trainers and facilitators to ensure high-quality delivery and knowledge transfer.
Oversee daily training operations for internal teams and BPO partners, focusing on consistency and learner success.
Analyze training metrics and collaborate with stakeholders to improve strategies and close performance gaps.
Jobgether uses AI-powered matching to connect candidates with job opportunities, ensuring fair and efficient hiring. They process applications and forward top candidates directly to employers, who manage interviews and decisions.
Collaborate with stakeholders to analyze training needs and create effective learning solutions aligned with organizational objectives.
Design and develop engaging training materials, including e-learning modules and multimedia resources, using instructional design principles.
Facilitate virtual and in-person training sessions, continuously evaluating and improving programs for enhanced learning experiences.
Convera is the largest non-bank B2B cross-border payments company in the world, leveraging decades of industry expertise to deliver smarter money movements. As a truly global company with employees in over 20 countries, we foster a culture of inclusion and belonging.
Author end-user training manuals and step-by-step visual walkthroughs for a SaaS platform.
Collaborate with product and engineering to capture feature details and maintain documentation.
Gather feedback from customer success teams to continuously improve documentation quality.
SavvyMoney is a leading San Francisco East Bay fintech company providing integrated credit score and personal finance solutions to over 1,600 bank and credit union partners. Recognized as a top place to work in the Bay Area and an Inc. 5000 Fastest Growing Company, they offer a remote-friendly culture.
Own the end-to-end new hire onboarding experience for assigned operations teams, including program design, content creation, and floor readiness evaluation.
Design and facilitate ongoing refresher, upskilling, and process change training as business needs evolve.
Build and maintain all training materials, including e-learning modules, simulations, facilitator guides, and assessments.
Sidecar Health is redefining health insurance by making excellent healthcare affordable and accessible for everyone. The company is a rapidly growing, mission-driven team of passionate people from diverse backgrounds, including tech leaders, policy makers, and healthcare professionals.
Create and maintain learning content, job aids, and eLearning materials for healthcare technology adoption.
Support training coordination, classroom facilitation, and go-live activities for end users.
Collaborate with senior instructional designers and cross-functional teams to deliver quality training programs.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company is a partner for this role, and the environment is remote-first, with a focus on providing flexibility and collaboration across distributed teams.
Design and deliver engaging training programs across live sessions, eLearning, and written resources.
Collaborate with cross-functional teams to create tailored enablement strategies for customers and internal stakeholders.
Analyze training data and metrics to continuously improve learning experiences and product adoption.
The partner company creates innovative software solutions. It is a remote-first organization with a supportive culture and emphasis on employee development.
Research and write original educational course content using templates and AI-assisted workflows.
Update and improve courses to meet regulatory changes and quality standards.
Collaborate with designers and cross-functional teams to maintain brand voice and scale content.
Aceable has helped 20 million people get licensed in driver's ed, real estate, insurance, and mortgage. They are a profitable, growing company with a fast-paced culture that values ownership and using AI to improve education.
Partner with leadership to identify skill gaps and align L&D initiatives with strategic objectives.
Design, develop, and deliver engaging training programs, including workshops and e-learning modules.
Facilitate training sessions and track KPIs to measure training effectiveness.
Edged Infrastructure designs and deploys fully integrated AI infrastructure platforms on demand, engineered for performance, scalability, and speed. It is part of the Endeavour ecosystem, a purpose trust that reinvests profits to solve global problems.
Lead and develop a team of Customer Experience Representatives, fostering a culture of empathy and continuous improvement.
Build customer education and self-service resources, including a knowledge base, FAQs, and training materials.
Drive automation and AI initiatives to simplify support workflows and improve customer experience.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. They are expanding their team and offer a remote US role.
Maintain the Golden Pet Customer Care Knowledge Base, ensuring SOPs and policies are accurate.
Write and improve agent macros, response templates, and scripting across contact types.
Collaborate with QA, Training, and Escalations to align agent content with CX program goals.
Golden Pet Brands creates products to help pets live longer, healthier lives from their first meal. The company offers comprehensive benefits, an Employee Stock Ownership Plan, and has donated over $9 million to charity.
Design and deliver scalable enablement programs that accelerate onboarding and improve productivity for customer-facing teams.
Collaborate with business leaders and cross-functional teams to transform business needs into engaging learning experiences.
Evaluate and continuously improve training programs using learner feedback and performance data.
The company is a rapidly growing technology organization building solutions that improve safety, efficiency, and sustainability across global industries. It fosters a collaborative, inclusive culture focused on innovation and long-term impact.
Design, build, and maintain modular technical learning experiences for the security organization.
Deliver instructor-led training across live virtual and onboarding formats.
Partner with stakeholders to translate operational realities and product behavior into clear, accurate documentation.
Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. Huntress now secures more than 5M endpoints and 14M identities worldwide.
Edit and write across all licensing verticals, ensuring content meets brand and instructional standards.
Review course content for brand voice, tone, clarity, accuracy, and instructional flow, and provide actionable feedback.
Apply and enforce Aceable’s style guide and editorial standards consistently across all content.
Aceable has helped 20 million people get licensed in driver's ed, real estate, insurance, and mortgage. We're profitable, growing, and investing heavily in AI to make licensing education better, with a culture that values speed, ownership, and fun.
Support customers and users by triaging and managing support requests from start to finish.
Build the support operating system by designing workflows, automation, and documentation.
Turn support into product insight by identifying patterns and translating feedback into product ideas.
Mast builds modern, cloud-native lending technology for specialist lenders. They are a high-performance team of engineers and lending experts with a 100% delivery track record.
Scope, plan, and deliver paid engagements covering LMS administration and technical configuration.
Lead discovery sessions with client stakeholders and turn output into statements of work with defined milestones.
Manage a portfolio of concurrent engagements, tracking budget, timeline, and scope for each.
Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. Trusted by over 3,300 organizations and 34 million users, the company fosters a collaborative culture where employees genuinely care about each other and the work they do.
Produce all internal DEO training materials to a professional standard, including onboarding modules, training curricula, and SOPs.
Produce customer-facing training materials, feature walkthroughs, and enablement videos that reflect Onebrief's quality bar.
Maintain the DEO content library, enforce QA review practices, and coordinate with Marketing and Product on content strategy.
Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination. Founded in 2019, the company is valued at over $2 billion and employs a distributed team of builders from military, operational, and technology backgrounds.
Lead content strategy to improve member-facing help articles and internal agent SOPs.
Partner cross-functionally to shape content that supports product and support strategies.
Drive measurable improvements in support metrics through data-driven content optimization.
Chime is a financial technology company that builds tools to help people achieve financial progress. The company has a large team of problem solvers and builders, with a culture of ownership and collaboration.