Facilitate live training and remediation for Patient Experience and Patient Coordinator teams.
Build and maintain eLearning modules and content in the LMS using AI tools.
Track training metrics, coach agents, and collaborate with cross-functional teams to close performance gaps.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions, working together to change the landscape of genetic disease management.
Design and deliver scalable enablement programs that accelerate onboarding and improve productivity for customer-facing teams.
Collaborate with business leaders and cross-functional teams to transform business needs into engaging learning experiences.
Evaluate and continuously improve training programs using learner feedback and performance data.
The company is a rapidly growing technology organization building solutions that improve safety, efficiency, and sustainability across global industries. It fosters a collaborative, inclusive culture focused on innovation and long-term impact.
Own the end-to-end new hire onboarding experience for assigned operations teams, including program design, content creation, and floor readiness evaluation.
Design and facilitate ongoing refresher, upskilling, and process change training as business needs evolve.
Build and maintain all training materials, including e-learning modules, simulations, facilitator guides, and assessments.
Sidecar Health is redefining health insurance by making excellent healthcare affordable and accessible for everyone. The company is a rapidly growing, mission-driven team of passionate people from diverse backgrounds, including tech leaders, policy makers, and healthcare professionals.
Design and launch PKH's learning and development function, including governance model, delivery formats, and measurement framework.
Facilitate live virtual training sessions and develop asynchronous learning content across functional teams.
Build performance-driven learning loops with assessments, behavioral checklists, and data-driven reinforcement training.
Project Kitty Hawk is a nonprofit organization that partners with North Carolina's public universities to create flexible, workforce-aligned degree and credential programs for adult learners. The company fosters a collaborative, innovative, and empathetic culture, bringing together a diverse team dedicated to expanding access to higher education.
Lead the learning strategy and delivery for a global player support organization, driving capability development across distributed teams.
Manage and develop a team of learning professionals while building scalable learning solutions for a fast-moving environment.
Collaborate with Operations, Quality, and other stakeholders to identify capability gaps and implement targeted learning interventions.
The company is a global player support organization serving gaming clients. It is a growing, dynamic company with a remote-first culture focused on innovation and continuous improvement.
Design and deliver comprehensive training programs for customer service and payroll teams.
Develop and maintain operational policies, procedures, and documentation.
Collaborate with cross-functional teams to improve workflows and technology solutions.
Jobgether is an AI-powered job matching platform that uses technology to review applications. It fosters a supportive and collaborative team culture focused on innovation and impact.
Monitor agent performance in quality, productivity, and attendance with a focus on QA scores above 9%.
Provide frequent coaching based on QA feedback, metrics, and ticket observations.
Handle escalations, maintain coaching logs, and ensure schedule adherence.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces needing staff. Founded in 2016, the remote-first team of over 1,000 has been profitable since 2022 and is a top Y-Combinator company.
Lead a high-volume customer operations team, ensuring service levels, quality standards, and satisfaction goals are met.
Hire, mentor, and develop supervisors and frontline staff, overseeing BPO partnerships for team performance.
Drive process improvements using operational data, partnering with cross-functional teams to enhance customer experience.
Fresno Summit Advisors partners with a rapidly growing healthcare technology company that simplifies financial and administrative experiences for healthcare organizations and consumers. The company is scaling nationally, fostering a culture of accountability, collaboration, and continuous improvement.
Shapes leadership growth and team performance across the organization.
Owns the strategy, design, and execution of leadership development programs.
Strengthens manager capabilities and improves employee experiences.
The partner company is seeking a Leadership Development & Team Enablement Manager to enhance leadership capabilities and employee experiences. The organization values innovation, ownership, and continuous improvement, and operates remotely with a collaborative culture.
Support systems life cycle training management activities for client portfolio.
Serve as main advisor and liaison for operational training programs.
Maintain and update knowledge exchange platforms like SharePoint.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed, serving defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, the company is committed to delivering impactful results through agility and collaboration.
Oversee end-to-end program operations for multiple complex initiatives, from planning and logistics to data analysis and insight synthesis.
Design smarter systems and embed AI-enabled workflows to reduce operational burden and enable consistent excellence across the organization.
Build trust-based partnerships with senior leaders by anticipating needs, clarifying expectations, and proactively resolving issues.
Leading Educators partners with school systems to improve teaching and student success through instructional excellence and systemic solutions. It is a national nonprofit that values collaboration, continuous learning, and equity, with a culture that fosters individual strengths and innovation.
Design and deliver engaging training programs across live sessions, eLearning, and written resources.
Collaborate with cross-functional teams to create tailored enablement strategies for customers and internal stakeholders.
Analyze training data and metrics to continuously improve learning experiences and product adoption.
The partner company creates innovative software solutions. It is a remote-first organization with a supportive culture and emphasis on employee development.
Lead and develop a team of 8-15 customer care employees through coaching, performance reviews, and workload management.
Drive team performance and quality by monitoring KPIs, conducting audits, and ensuring consistent adherence to standard operating procedures.
Collaborate cross-functionally to improve customer experience and retention, using tools like PowerBI and Salesforce to track trends and coach to gaps.
Culligan Quench provides on-demand filtered water solutions to eliminate single-use plastic bottles, serving over 120,000 customers across North America. With more than 1,600 team members and headquarters in King of Prussia, PA, the company values innovation, customer focus, and operational excellence.
Coordinate training events, annual meetings, and learning series including scheduling and logistics.
Manage learning management system operations and track participation and completion rates.
Support communication efforts and maintain accurate records for training and compliance.
Our partner manages a nationwide affordable housing portfolio. They offer a remote work environment with a focus on community impact and employee development.
Lead large-scale transformation initiatives at the intersection of customer experience and AI.
Translate strategic AI ambitions into actionable programs and measurable outcomes.
Drive organizational change enablement and adoption of AI-first capabilities.
The partner company focuses on customer experience and AI transformation programs. It fosters a collaborative and inclusive culture with flexible work options and opportunities for professional growth.
Lead, coach, and grow a team of Learning Experience Designers and Content Developers, setting clear goals and development plans.
Develop end-to-end execution plans for learning experiences, ensuring programs are engaging, scalable, and tied to measurable outcomes.
Partner with sales leadership and subject matter experts to translate skill gaps into structured curricula and establish standards for instructional design.
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. The company helps improve safety, efficiency, and sustainability across industries like agriculture, construction, and transportation, and is a publicly traded company with a culture encouraging rapid career development and hyper-growth.
Deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding to advanced product adoption.
Design innovative training experiences that combine physical and digital assets, and adapt existing materials to reflect product changes and audience needs.
Proactively leverage in-house tools and external platforms to optimize training delivery, and manage all live session logistics including registration, Q&A, and follow-up resources.
Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights and improved operations. As a recently public company, we are building for the long term and our team is shaping an exciting array of product solutions.
Maintain contact center knowledge management processes including content analysis, document management, and data capture.
Develop Standard Operating Procedures (SOPs) related to Knowledge Management.
Develop knowledge training programs for staff on how to use the KM IT Tool.
Empower AI provides AI solutions for federal government agencies to elevate their workforce potential. Headquartered in Reston, VA, the company leverages three decades of experience and is recognized as a 2024 Military Friendly Employer.
Support senior management in direct sales functions and coach team members.
Liaise with Sales Trainer to build a high-performing team and collaborate for excellent service.
Set employee objectives, monitor performance, and assist in hiring and evaluations.
Kapitus is a reliable name in small business financing, acting as both a direct lender and marketplace. The company is fast-paced, with self-directed teammates, and offers great benefits, competitive pay, and growth opportunities.
Manage daily support operations across inbound channels to ensure service levels and satisfaction targets are achieved.
Coach and mentor team leads, conduct quality reviews, and drive continuous improvement initiatives.
Monitor workforce management metrics, handle escalations, and maintain operational efficiency.
The company specializes in customer support and client satisfaction management, seeking to enhance service quality. It fosters a collaborative and growth-oriented culture with remote work opportunities and a focus on team development.