Manage IT projects within a contact center environment.
Implement Salesforce technical solutions and associated tools like IVR, Chatbot, and VOIP.
Evaluate emerging contact center technologies and present findings to stakeholders.
Empower AI provides AI solutions for government agencies to enable workforce transformation. The company leverages over three decades of experience and is recognized as a Military Friendly Employer, fostering a culture of supporting veterans.
Provide customer support through Slack, email, and virtual meetings with a solutions-focused approach.
Manage and maintain the Nurture Library to ensure resources are organized and up-to-date.
Monitor performance data to deliver insights and recommend process improvements.
Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Pushpay has 550 teammates supporting over 10,000 customers and has processed over $15 billion in charitable giving, growing rapidly.
Maintain and optimize Customer Experience platforms like Zendesk and AWS Connect, managing triggers, automations, and workflows.
Drive the generative AI and automation roadmap, configuring and training AI solutions to improve customer support efficiency.
Monitor AI performance metrics, audit user permissions, and produce reports to support workforce management and system health.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 institutions worldwide. It offers a remote-first culture with a diverse community of colleagues in over 35 countries.
Create and refine CX content aligned with Roadie’s voice and style, ensuring clarity, consistency, and strong customer self-service outcomes.
Partner with Product, Marketing, and Legal teams to ensure accurate, up-to-date resources and approvals for external-facing content.
Manage content requests, maintain knowledge bases, and optimize search experience using Salesforce features.
Roadie, a UPS company, is a logistics and delivery platform providing unmatched delivery coverage across 97% of U.S. households. With a network of over 310,000 independent drivers, Roadie offers flexible delivery solutions and a remote-first culture with unlimited PTO.
Monitor the software licensing mailbox, respond to requests, and process service requests according to performance standards.
Work with end users on software standards, create change requests, and route tickets to stakeholders or resellers.
Maintain license keys, install packages, and update internal tools for software contract management.
Empower AI provides AI solutions for federal government agencies, helping them enhance workforce productivity and achieve meaningful transformation. Headquartered in Reston, Va., the company leverages three decades of experience in Health, Defense, and Civilian missions, and is recognized as a 2024 Military Friendly Employer.
Define and implement knowledge management frameworks, governance structures, and documentation standards across the organization.
Administer knowledge repositories and document management systems like SharePoint, optimizing search and workflow automation.
Collaborate with Global Process Owners and business teams to ensure operational documentation supports service delivery and continuous improvement.
SGS is the world's leading Testing, Inspection and Certification company. They operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals.
Configures and maintains Calabrio WFM components such as Skills, Workloads, and Queues to ensure operational efficiency.
Executes and validates forecasting processes, including Quick Forecast and Full Forecast runs.
Manages the complete Change Control lifecycle, including ticket creation, validation, implementation, and closure.
Beyondsoft is a mid-sized IT and consulting company that combines modern technologies with proven methodologies to tailor solutions for business challenges. The team is diversely talented, values collaboration and innovation, and operates across North America, South America, Europe, and Asia.
Serve as the primary point of contact for providers and Medicare contractors, responding to inquiries via phone, written, and electronic channels.
Maintain knowledge of contract requirements, develop professional relationships, and educate providers on proper protocols and appeal rights.
Perform research, due diligence, and data entry to resolve complex issues, while notifying management of escalated concerns.
Machinify is a leading healthcare intelligence company delivering value, transparency, and efficiency to health plan clients. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, the company combines an AI-powered platform with best-in-class expertise.
Support systems life cycle training management activities for client portfolio.
Serve as main advisor and liaison for operational training programs.
Maintain and update knowledge exchange platforms like SharePoint.
LMI is a digital solutions provider dedicated to accelerating government impact with innovation and speed, serving defense, space, healthcare, and energy sectors. Headquartered in Tysons, Virginia, the company is committed to delivering impactful results through agility and collaboration.