Assess and mature Fullscript's workforce management processes, including forecasting and capacity planning across multiple support channels.
Build staffing models and scheduling practices to optimize service levels, handle time, and intraday operations.
Partner with cross-functional leaders to align staffing plans with business priorities and improve routing strategies.
Fullscript is a health technology company that builds tools for practitioners to manage patient care, including clinical insights and supplement access. With over 125,000 practitioners and 10 million patients, it fosters a culture of curiosity, teamwork, and impact-focused innovation.
Develop and maintain workforce forecasts, schedules, and real-time queue management.
Monitor AI-assisted support tools and analyze workforce metrics.
Partner with support leaders to improve operational strategies and staffing.
Our partner is a fast-paced customer support operation that leverages data-driven insights and AI tools to optimize service levels. They operate in a remote-first environment with a collaborative, supportive team culture.
Own day-to-day workforce management across voice and chat support channels, including forecasting, scheduling, and real-time queue management.
Make daily adjustments to Zendesk triggers, automations, and Intercom routing to optimize ticket flow and agent workloads.
Monitor AI chatbot performance daily, adjust forecasts based on deflection trends, and report KPIs like SLA adherence and occupancy.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter and grow faster. Founded in 2017 in Houston, the company has grown from a single shop's vision to the industry's leading solution, fostering a culture of transparency, integrity, and innovation.
Airalo is the world's first eSIM store, helping people connect in over 200+ countries and regions. Our team is spread across 50+ countries and six continents, and we are an equal-opportunity environment committed to diversity and inclusion.
Own the design, architecture, and maintenance of support dashboards spanning voice, chat, AI, and agent performance.
Lead and develop the workforce management function, including forecasting, scheduling, and capacity planning.
Own the QA program end-to-end, including scorecard design, calibration, and sampling methodology.
Tekmetric is an all-in-one cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution with a culture of transparency, integrity, innovation, and a service-first mindset.
Administer and optimize contact center technology platforms, including Service Cloud Voice, AWS telephony, and Calabrio workforce management.
Source, analyze, and interpret data to identify trends, create forecasts, and provide actionable insights for leadership.
Track and report department, team, and individual performance across telephone, email, chat, and fax channels.
Lifeway is a Christian ministry focused on making disciples of Jesus Christ through resources and services. It has a strong Work from Anywhere culture, headquartered in Nashville, TN, and emphasizes community with regular team gatherings.
Manage forecasting processes, pipeline reviews, and opportunity governance for compute products.
Improve CRM data quality, adoption, and sales process consistency across the organization.
Build dashboards, reports, and operational insights to support Sales Leadership.
Megaport is the global leader in Network as a Service (NaaS), transforming how businesses connect to the cloud and data centers. With over 600 employees across Asia-Pacific, Europe, and the Americas, we foster a collaborative, supportive, and fun culture that values curiosity and inclusion.
Optimize global workforce management for pro phone teams and drive strategic improvements to tools and platforms.
Develop staffing forecasts from finance projections and volume trends, and enhance reporting with data and analytics.
Serve as escalation point for production challenges and lead projects to address recurring bottlenecks.
Angi powers the home services industry, connecting homeowners with skilled pros and pros with winnable work. Founded in 1995, the global company has 9 brands in 8 countries and employees worldwide.
Own the integration layer for 30+ active Workday integrations including payroll, benefits and identity management.
Configure Workday modules and streamline HR processes through automation and calculated fields.
Partner with HR stakeholders to translate business requirements into long-lasting, scalable solutions.
HealthEdge is a healthcare technology company that provides software solutions for health insurance and benefits administration. The company is in a period of rapid growth and consolidation, with a focus on keeping internal systems evolving alongside business needs.
Optimize and maintain Workday HCM functionality across the organization.
Troubleshoot complex Workday issues and lead functional testing for bi-annual releases.
Develop advanced Workday reports and support cross-functional HR operations.
Emerus is the leader in small-format hospitals, partnering with health systems to provide care in neighborhoods. The company is growing and fosters a diverse, equitable work environment for all Healthcare Pros.
Manage inbox for Contact Center inquiries including same-day schedule changes and absence management.
Perform intraday management to optimize coverage and adjust schedules in real-time for key performance indicators.
Collect and analyze staffing data to identify trends and recommend improvements for workforce optimization.
Trupanion is a leading provider of medical insurance for cats and dogs in North America. The company offers a collaborative, casual, and pet-friendly environment.
Build and lead the operational engine behind the national clinician network, owning capacity planning strategy that translates demand into predictive staffing models.
Develop repeatable playbooks for state expansions, protect operational gross margins, and align clinician capacity with insurance credentialing and revenue cycle timelines.
Oversee forecasting and scheduling analysts, partner cross-functionally with marketing, partnerships, clinical, and operations leaders to align demand forecasts and scheduling priorities.
AnswersNow is trailblazing the future of autism therapy with an innovative virtual ABA therapy platform designed by clinicians. The company operates fully remote and is reshaping autism therapy to make it more immediate, accessible, and effective for families everywhere.
Lead and develop two support teams: Community Support for the global rater workforce and Tier 2 Internal Support for Welo Data teams.
Design and maintain customer service automations including AI-assisted workflows, self-service tooling, and intelligent routing.
Define KPIs, own reporting cadences, and use data to identify gaps, set priorities, and drive continuous improvement.
Welo Data is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver human judgment, data infrastructure, and evaluation systems to ensure AI model reliability across languages and cultures, supported by a global network of 500,000+ vetted experts spanning 300+ languages.
Manage high-volume inbound and outbound calls professionally, scheduling appointments and assisting patients.
Verify patient information, document interactions, and escalate complex issues while following HIPAA regulations.
Collaborate with clinical and administrative teams to ensure seamless patient experience and meet performance goals.
C2Q Health Solutions offers management services tailored to healthcare providers, drawing on leadership experience in administrative solutions for managed long-term care, home care, and community health plans. The company supports organizational growth with a range of functions, operating as a remote team.