Governance and Service Management Expert

Key Responsibilities:

• Develop and enhance the knowledge management framework aligned with business objectives.
• Coordinate creation and quality assurance of operational documentation such as Policies, SOPs, and Work Instructions.
• Implement digital solutions and workflow automation to streamline the documentation lifecycle.

Qualifications:

• Bachelor's or Master's degree in Business Administration, Finance, IT, or related field.
• 3+ years of experience in Knowledge Management, Documentation Management, or Process Management in a GBS/SSC environment.
• Strong understanding of documentation frameworks, governance models, and information architecture.

Additional Information:

• Stable employment with fixed business hours in a growing SSC company.
• Comprehensive benefits package including medical care, insurance, and language courses.
• Remote work and support for career development through e-learning and training.