CX Content Specialist

Role and responsibilities:

• Create and refine CX content that aligns with Roadie’s voice and style, ensuring clarity, consistency, usability, and strong customer self-service outcomes.
• Regularly audit internal and external Salesforce content for accuracy and relevance, partnering with the CX Enablement team to analyze user behavior and address content gaps.
• Translate process maps and workflows provided by CX Operations Specialists into clear, digestible guides for CX team members.

Cross-functional collaboration:

• Partner with Product and Marketing teams to stay current on feature rollouts, enhancements, and campaigns, ensuring CX teams are equipped with the most up-to-date resources and messaging.
• Work with the Legal team to secure necessary approvals for external-facing content.
• Deliver and manage internal communications for CX teams across communication channels.

Qualifications and culture:

• Bachelor's degree in English, Communication, Technical Writing or a related field.
• 2+ years of experience in technical writing or content development and creation.
• Experience with content management systems and knowledge bases, Salesforce strongly preferred.