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Responsibilities:
- Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations and data warehousing.
- Develop Standard Operating Procedures (SOPs) as they relate to Knowledge Management.
- Develop knowledge training programs for staff on how to use the KM IT Tool.
Qualifications:
- Bachelor's degree in Knowledge Management, Information Systems, or related field.
- 4-6 years experience managing contact center knowledge management processes.
- Technical expertise in CRM configuration, operations, and KM integration with digital properties.
About Empower AI:
- Empower AI is AI for government, giving federal agency leaders tools to elevate their workforce.
- The company is headquartered in Reston, VA and is a VEVRAA Federal Contractor committed to merit-based hiring.
Empower AI
Empower AI provides AI solutions for federal government agencies to elevate their workforce potential. Headquartered in Reston, VA, the company leverages three decades of experience and is recognized as a 2024 Military Friendly Employer.