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Accountabilities:
- Lead the strategy, planning, and delivery of onboarding, upskilling, certification, and continuous learning programs across global teams.
- Manage, mentor, and develop a team of L&D Specialists and Trainers through coaching, performance reviews, and career development.
- Collaborate with Operations, Quality, and client stakeholders to identify capability gaps and implement targeted learning interventions.
Requirements:
- 5–6 years of experience in Learning & Development, training, or operational environments like BPO or gaming.
- 1–2 years of experience managing Trainers or L&D teams.
- Strong knowledge of adult learning principles, instructional design, and learning evaluation techniques.
Benefits:
- Opportunity to join a growing global organization at an exciting stage of development.
- Remote work flexibility and exposure to global teams and international programs.
- Opportunities for professional growth, learning, and career development in a collaborative culture.
Partner Company
The company is a global player support organization serving gaming clients. It is a growing, dynamic company with a remote-first culture focused on innovation and continuous improvement.