Own the creation, revision, and maintenance of documentation and training materials across support channels.
Build and maintain courses in our LMS, manage enrollments, and package training materials for BPO partners.
Write and maintain Zendesk macros and Help Center articles with the accuracy and structure required for AI-assisted resolution.
Branch is on a mission to empower workers with financial freedom by helping companies accelerate payments and providing accessible financial services. As a remote-first company with employees across the US, Branch fosters a collaborative culture built on transparency, accountability, and trust.
Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
Provision accounts, manage permissions, and assign or refresh sales territories.
Build and grow the help center, automation, and knowledge base to enable customer self-service.
We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.
Own the rolling 6-month refresh cycle for all country pages in Globalpedia, ensuring guides are up-to-date.
Research and update hyper-specific country data on labor laws, termination policies, and tax brackets.
Structure content for AI search optimization (GEO) to maximize visibility in AI-driven search engines.
G-P offers a SaaS-based Global Employment Platform that helps clients expand into over 180 countries without establishing local entities. The company has a diverse, remote-first culture that fosters innovation and values every contribution.
Lead content strategy to improve member-facing help articles and internal agent SOPs.
Partner cross-functionally to shape content that supports product and support strategies.
Drive measurable improvements in support metrics through data-driven content optimization.
Chime is a financial technology company that builds tools to help people achieve financial progress. The company has a large team of problem solvers and builders, with a culture of ownership and collaboration.
Own documentation for multiple areas within CRM Product, delivering new content on a monthly release cadence.
Leverage AI tools and automation to improve documentation efficiency, quality, and speed-of-delivery.
Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcoming changes.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. They are one of the fastest-growing SaaS companies in history, surpassing $3B in revenue, and are a public benefit corporation committed to balancing customer, employee, society, and investor interests.
Acts as the initial point of contact for Talkdesk's platform related issues, accurately capturing incident details and attempting immediate resolution.
Familiarity with Reporting, Workforce Management, and Quality Management applications for issue triage, data verification, and system health monitoring.
Maintains rigorous ticketing hygiene, SLA compliance, and knowledge base documentation while providing professional customer support.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. With a global team and recognition as a Leader in the Gartner Magic Quadrant for CCaaS, the company fosters an inclusive culture where diverse perspectives drive success.
Provide exceptional customer support to hotel properties across multiple channels, resolving inquiries and troubleshooting issues.
Foster strong customer relationships to drive loyalty, retention, and increased software adoption.
Create training materials and update support resources to stay ahead of system updates.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. We are a remote team of over 650 employees across 40+ countries, with a culture of innovation, diversity, and collaboration.
Maintain the Golden Pet Customer Care Knowledge Base, ensuring SOPs and policies are accurate.
Write and improve agent macros, response templates, and scripting across contact types.
Collaborate with QA, Training, and Escalations to align agent content with CX program goals.
Golden Pet Brands creates products to help pets live longer, healthier lives from their first meal. The company offers comprehensive benefits, an Employee Stock Ownership Plan, and has donated over $9 million to charity.
Lead client conversations to define goals and own content strategy from concept through execution.
Write, edit, and refine content across formats with a high bar for clarity and accuracy.
Collaborate with cross-functional teams to deliver cohesive multichannel content campaigns.
Terra is a digital marketing and creative agency built by an integrated and international team of content creators, strategists, designers, and developers. They are an equal opportunity employer committed to bringing together a diverse mix of talented people.
Build sales and channel enablement assets to accelerate pipeline and close deals.
Produce short and long-form written content to educate target audiences.
Host webinars and product demos to drive product understanding and engagement.
Abusix is a fully remote company united by a shared mission to make the internet a safer place. The small, globally distributed team spans multiple countries and thrives in a culture rooted in trust, ownership, and collaboration.
Write detailed, honest accounts of complex travel agent workflows for AI training.
Choose from real tasks like planning multi-destination itineraries or managing group bookings.
Work fully remote on a freelance basis with flexible hours and competitive pay.
Prolific is building the largest pool of quality human data in the world. Over 35,000 AI developers, researchers, and organizations use the platform to collect high-quality data from diverse participants.
Own frontline ticket triage via Pylon: resolve directly or escalate with logs, reproduction steps, and environment details for engineering handoff.
Recognize patterns in customer requests, capturing enough context to surface them as well-contextualized feature requests to Product.
Write and maintain help docs and self-service content so customers can resolve common issues without filing a ticket.
Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Their platform integrates engineering models across disciplines and security levels, with a focus on rewarding focus, finishing, and fellowship.
Own Cloudbeds' thought leadership strategy and editorial calendar to define industry narratives.
Lead original research programs end-to-end, transforming data into authoritative content.
Develop executive viewpoints and presentations that drive the company's industry narrative.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, transforming hospitality through unified technology. The company has 650+ employees across 40+ countries and fosters a remote-first, inclusive culture with a focus on innovation and collaboration.