Provide hands-on partner support, resolve tickets, and investigate complex payroll and tax issues.
Lead and develop the Support team, set expectations, and drive performance and quality.
Drive cross-functional resolution with Engineering, Product, and other teams to resolve partner escalations.
We're rebuilding payroll on modern infrastructure, powering businesses that run payroll. As a growing team, we value creative problem-solving and grit to simplify payroll for thousands of employers.
Provide concierge-level technical and client support across Mercer Advisors' technology ecosystem.
Manage support requests through ticketing systems, configure user access, and resolve system issues.
Collaborate with product, engineering, and operations teams to enhance systems and document processes.
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance services. They serve over 42,800 families across the U.S., with a culture that values flexibility, diversity, and exceptional talent.
Lead and mentor a team of Revenue Operations Solution Engineers, managing workloads and professional development.
Provide hands-on technical expertise across Salesforce, HubSpot, and marketing automation to design and optimize CRM architecture.
Act as a senior escalation point for complex client challenges and translate technical findings into actionable business recommendations.
The partner company is a consulting firm specializing in Revenue Operations, CRM, and marketing automation solutions. They operate in a remote-first environment and emphasize collaboration and professional development.
Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.
Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.
Lead intake and discovery for inbound configuration requests, defining scope and routing work between support and professional services.
Own post-go-live configuration projects, translating customer needs into technical requirements and prioritizing execution backlogs.
Coordinate upgrades, AI add-ons, data migrations, and cross-functional teams to deliver measurable customer outcomes.
They provide a sophisticated SaaS platform for security and IT operations. The company fosters a collaborative, customer-focused culture with high ownership and autonomy.
Coordinate CX service delivery and daily operations to ensure alignment with SLA requirements.
Monitor service requests, tickets, and operational metrics to ensure timely response and issue resolution.
Prepare service reports, operational updates, and support internal service review meetings with clients and delivery teams.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for some of the world's largest enterprises. With nearly 1000 full-time professionals and a culture of Relentless Performance, the company has maintained a 99% project success rate since 1989 and operates across 5 continents in over 25 countries.
Design and lead the support program infrastructure for a rapidly scaling AI healthcare platform.
Manage a team of Customer Support Specialists, overseeing technical troubleshooting and escalation to Engineering.
Drive continuous improvement through data analysis, KPI tracking, and knowledge base development.
Knowtex uses ambient AI scribing to reduce healthcare documentation burden, partnering with the VA to support clinicians. It is scaling rapidly from 7,500 to 80,000 users, with a mission-driven culture focused on veteran care and clinician well-being.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Lead and coach Support Analysts to deliver timely, accurate, and professional customer resolutions.
Manage daily support operations, ticket triage, queue health, SLAs, escalations, and quality monitoring.
Use performance data and cross-functional partnerships to drive continuous improvement.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare and help patients live their best lives. The team is mission-driven, collaborative, humble, inclusive, and focused on delivering on promises.
Act as senior technical escalation resource for high-value SaaS customers, managing critical incidents and complex workflows with speed and precision.
Collaborate with Engineering, DevOps, and Product teams to prioritize bugs, coordinate incident responses, and drive timely resolutions for enterprise clients.
Help build and refine operational playbooks, workflows, and standard operating procedures for the business-critical support organization.
Our partner is a SaaS technology company that delivers critical support services to high-value enterprise customers. They are building a new premium support function and value a collaborative, high-performance culture with a focus on integrity and accountability.
Provide technical support to clients via cases and chat, ensuring efficient resolution.
Develop subject matter expertise in RainFocus technology and maintain ownership of each case.
Collaborate with internal teams to accelerate issue resolution and deliver timely updates.
RainFocus provides an industry-disrupting software platform for in-person, virtual, and hybrid events, serving Fortune 500 companies like Adobe, Cisco, and IBM. The company is well-funded, rapidly growing, and fosters a culture that cares about employees, customers, and the world.
Manage critical technical escalations for premium SaaS customers.
Ensure strict adherence to premium Service Level Agreements (SLAs).
Work cross-functionally with Engineering, DevOps, and Product teams to resolve incidents.
ShipHero provides eCommerce logistics solutions including warehouse management software and fulfillment services. They are scaling their operations and have a focus on high-touch support for VIP clients.
Lead a team of approximately 5 Solutions Engineers across AMER, driving technical wins and team development.
Own accountability for technical evaluations from discovery to close, coaching SEs on consultative selling and AI adoption.
Partner with Sales, Customer Success, and Product leaders to align strategy, forecast technical wins, and channel field intelligence.
We are a pioneer and market leader in AI Search, empowering 18,000+ businesses with our search and discovery platform. We have raised $150M in Series D funding and our culture is built on grit, trust, candor, care, and humility.
Lead and develop a support engineering team delivering world-class technical support for US Government customers.
Evolve support processes and tooling in collaboration with other managers and product teams.
Participate in on-call rotation, join customer calls, and coach engineers on complex issues.
GitLab is a DevSecOps platform that helps organizations improve developer productivity and security. Trusted by over 50 million users and 50% of the Fortune 100, it has a remote-first culture focused on values and knowledge sharing.
Lead and mentor team members on performance, soft skills, and case management best practices.
Manage onboarding, training, and process improvements to enhance team engagement and efficiency.
Handle sensitive escalations, conduct post-mortem reviews, and drive technical projects to resolution.
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a remote-first culture, Twilio emphasizes connection, global inclusion, and diversity, making a global impact every day.
Lead, coach, and manage the Client Support team to meet KPIs and service levels.
Own day-to-day team operations including queues, scheduling, and CRM data.
Act as escalation point for client issues and drive process improvements.
Campminder builds software that supports summer camps in their digital transformation, creating value for an industry that enables meaningful experiences for kids. With over 100 employees, the company is stable, profitable, and known for a values-led culture emphasizing work/life balance, flexibility, and emerging technology.
Lead, mentor, and develop a team of Support Engineers to deliver best-in-class support and meet SLA/KPI targets.
Act as escalation point for incidents, lead incident management, and drive cross-functional improvements.
Foster a collaborative team culture, contribute to knowledge base, and translate business strategy into actionable updates.
The Adaptavist Group is a global family of companies delivering enterprise software and services across trusted technology ecosystems like Atlassian, AWS, and Slack. They foster a remote-first culture and offer generous benefits and flexible working.
Define and execute the global support strategy, overseeing dual-shore US and offshore teams to ensure world-class customer experience and SLA performance.
Drive digital transformation through AI automation, self-service capabilities, and modernized systems to scale support operations.
Foster a culture of technical excellence, talent development, and cross-functional alignment with Product, Engineering, and Revenue teams.
Prove provides phone-centric identity tokenization and passive cryptographic authentication solutions for mobile-first businesses. With over 1,000 enterprise customers and 20 billion annual requests, we foster a fast-paced, collaborative culture of self-starters who thrive on challenging work and teamwork.
Lead and develop a team of 3-6 pre-sales engineers to deliver high-impact technical demonstrations.
Oversee technical sales execution including POC/POV frameworks and system integration strategies.
Partner with sales leadership to drive revenue velocity and influence product roadmaps.
Appian provides AI automation for mission-critical work in large enterprises and governments. The company values intensity and excellence, fostering a culture of high standards and accountability among its passionate team.