Lead operational strategy and day-to-day execution for Patient Experience function.
Oversee workforce planning, capacity model, and operational readiness.
Drive service performance, quality assurance, and cross-functional collaboration.
AffirmedRx is a pharmacy benefit management company dedicated to improving healthcare outcomes through clarity and trust. They are a growing organization with a culture focused on integrity and collaboration.
Design and scale clinical programs and workflows to deliver best-in-class outcomes for hundreds of thousands of members.
Partner with clinical, product, and tech teams to take initiatives from pilot to full-scale rollout using rigorous data analysis.
Lead and unblock frontline clinicians through direct and lateral influence, prioritizing high-impact care actions.
Devoted Medical improves the health of older Americans through a data- and AI-powered care platform with world-class clinical and service experiences. Founded in 2017, it's a collaborative, low-ego, high-trust organization focused on speed and tangible results.
Set the pharmacy operational excellence strategy and lead cross-functional transformation initiatives.
Partner with internal teams and vendors to align priorities and deliver measurable business impact.
Ensure regulatory compliance and build scalable PBM operating models for end-to-end pharmacy experience.
Oscar is a health insurance company built around a full stack technology platform with a focus on serving members. Founded in 2012, it emphasizes authenticity and belonging in its culture.
Own the CCV workforce plan end to end, translating long-range growth targets into weekly and monthly hiring, onboarding, and readiness goals.
Build a scalable clinician onboarding model and leadership capacity to support rapid growth without sacrificing clinical quality.
Turn workforce data into decisions through dashboards, forecasts, and operating rhythms that manage performance and capacity.
Clover Health is reinventing health insurance by combining the power of data with human empathy to keep members healthier. They are a mission-driven, remote-first company with diverse expertise, focused on improving healthcare.
Own day-to-day BPO partner performance, tracking results against goals and leading improvement initiatives.
Serve as the main point of contact between BPO partners and internal teams, keeping priorities and expectations aligned.
Use data to spot trends, find root causes, and turn insights into clear action plans.
Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.
Leads daily departmental operations, ensuring fiscal accountability and achievement of revenue goals.
Develops long-term strategies, implements new systems, and improves processes for operational efficiencies.
Monitors, measures, and reports on operational issues, forecasts, and action plans to executive team.
CCS is a chronic care management company addressing healthcare challenges through a human-led, digitally-enabled clinical solution. They are a Great Place to Work-certified organization supporting over 200,000 people nationwide.
Own clinician capacity planning, scheduling, and access across telehealth and physical centers.
Lead the full clinician pipeline from licensure and credentialing through onboarding and ramp.
Build clinical QA, SOPs, and performance management processes that scale.
Lifeforce is a longevity medicine program that combines advanced diagnostics, expert clinicians, and personalized health protocols delivered from home. It is a remote-first, fast-growing company founded with leaders from top medical institutions, operating a national network of clinicians.
Leads cross-functional programs for service transformation and contact-center evolution.
Aligns enterprise partners on strategy, operating model design, and implementation.
Evaluates service performance using data and drives improvement through mitigation strategies.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We have many employees and foster an inclusive culture where people can be their most authentic selves.
Lead the Member Services team, managing licensed agents and owning the member experience across phone, email, and chat.
Use tools, data, and automation to scale operations, including Zendesk workflows and AI-assisted tools.
Plan capacity across internal staff, contractors, and agency partners while managing quality and compliance.
When provides an enterprise platform for guided health insurance decisions at qualifying life events, combining intelligent decision-support with licensed agents. We have supported over one million employees and managed over 204,000 qualifying events, maintaining a lean, hands-on team focused on quality and scale.
Lead the operational performance and continuous improvement of deployed AI support experiences and automation workflows.
Build and scale the Automated Operations capability, including governance, standards, and team development.
Partner with cross-functional teams to deliver measurable business outcomes and improve member and team member experiences.
HealthEquity empowers healthcare consumers by providing health savings accounts and related financial solutions. We are a mission-driven organization that values innovation, inclusion, and the personal growth of our team members.
Lead planning, execution, and integrated governance for Future of Medicine initiatives across Clinical Conduct, Quality, Technology, and Operations.
Translate clinical, operational, quality, and program needs into scalable workflows, requirements, SOPs, and training.
Drive readiness, change planning, and sustained adoption of new program requirements and technology capabilities.
Care Access brings world-class clinical research and health services to communities facing barriers to care through hundreds of research locations, mobile clinics, and global clinicians. The company values an inclusive culture where diverse backgrounds are welcomed and people are at the heart of medical progress.
Lead central operations integration across Global Study Operations and partner functions to align priorities and drive initiatives forward.
Serve as a strategic thought partner to senior leaders, shaping priorities and translating decisions into action plans.
Build governance, operating processes, and KPIs to scale study delivery and improve business performance.
Care Access is working to make the future of health better for all, bringing research and health services to communities facing barriers to care. With hundreds of research locations and mobile clinics globally, the company is dedicated to making medical progress accessible to everyone.