Lead operational strategy for patient experience, including workforce planning, service performance, and continuous improvement.
Direct cross-functional teams to ensure scalable, high-quality service delivery aligned with organizational goals.
Oversee KPIs, quality assurance, and root-cause analysis to drive measurable patient and business outcomes.
AffirmedRx improves healthcare outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. The company is a growing organization committed to making pharmacy benefits easy and accessible, with a culture focused on doing what's right and improving lives.
Set the pharmacy operational excellence strategy and lead cross-functional transformation initiatives.
Partner with internal teams and vendors to align priorities and deliver measurable business impact.
Ensure regulatory compliance and build scalable PBM operating models for end-to-end pharmacy experience.
Oscar is a health insurance company built around a full stack technology platform with a focus on serving members. Founded in 2012, it emphasizes authenticity and belonging in its culture.
Design and scale clinical programs and workflows to deliver best-in-class outcomes for hundreds of thousands of members.
Partner with clinical, product, and tech teams to take initiatives from pilot to full-scale rollout using rigorous data analysis.
Lead and unblock frontline clinicians through direct and lateral influence, prioritizing high-impact care actions.
Devoted Medical improves the health of older Americans through a data- and AI-powered care platform with world-class clinical and service experiences. Founded in 2017, it's a collaborative, low-ego, high-trust organization focused on speed and tangible results.
Own the CCV workforce plan end to end, translating long-range growth targets into weekly and monthly hiring, onboarding, and readiness goals.
Build a scalable clinician onboarding model and leadership capacity to support rapid growth without sacrificing clinical quality.
Turn workforce data into decisions through dashboards, forecasts, and operating rhythms that manage performance and capacity.
Clover Health is reinventing health insurance by combining the power of data with human empathy to keep members healthier. They are a mission-driven, remote-first company with diverse expertise, focused on improving healthcare.
Own day-to-day BPO partner performance, tracking results against goals and leading improvement initiatives.
Serve as the main point of contact between BPO partners and internal teams, keeping priorities and expectations aligned.
Use data to spot trends, find root causes, and turn insights into clear action plans.
Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.
Own quality end-to-end for the clinical team, defining metrics and monitoring every patient interaction.
Lead advocates, nurses, and care coordinators through team leads, managing staffing and performance.
Partner with product and engineering to embed quality standards and AI tooling into workflows.
Dearest Care combines smart software with human advocates to guide Medicare patients through diagnoses, bills, and care plans. It is a Series A company backed by top-tier investors, operating with a lean, impact-driven team and a culture of conscious leadership and rapid execution.
Leads daily departmental operations, ensuring fiscal accountability and achievement of revenue goals.
Develops long-term strategies, implements new systems, and improves processes for operational efficiencies.
Monitors, measures, and reports on operational issues, forecasts, and action plans to executive team.
CCS is a chronic care management company addressing healthcare challenges through a human-led, digitally-enabled clinical solution. They are a Great Place to Work-certified organization supporting over 200,000 people nationwide.
Own clinician capacity planning, scheduling, and access across telehealth and physical centers.
Lead the full clinician pipeline from licensure and credentialing through onboarding and ramp.
Build clinical QA, SOPs, and performance management processes that scale.
Lifeforce is a longevity medicine program that combines advanced diagnostics, expert clinicians, and personalized health protocols delivered from home. It is a remote-first, fast-growing company founded with leaders from top medical institutions, operating a national network of clinicians.
Lead planning, execution, and integrated governance for Future of Medicine initiatives across Clinical Conduct, Quality, Technology, and Operations.
Translate clinical, operational, quality, and program needs into scalable workflows, requirements, SOPs, and training.
Drive readiness, change planning, and sustained adoption of new program requirements and technology capabilities.
Care Access brings world-class clinical research and health services to communities facing barriers to care through hundreds of research locations, mobile clinics, and global clinicians. The company values an inclusive culture where diverse backgrounds are welcomed and people are at the heart of medical progress.
Lead quality strategy and AI-enabled monitoring to shift from manual audits to real-time automated controls.
Own software and operational quality by partnering with Engineering and Product on test automation and release validation.
Drive process design and cross-functional accountability to reduce error rates by 50% within the first year.
PHIL is a Series D health-tech company building a platform that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers to get medication quickly and affordably. They are a dedicated team of people from a wide range of backgrounds, united by a focus on the patient experience.
Lead the Member Services team, managing licensed agents and owning the member experience across phone, email, and chat.
Use tools, data, and automation to scale operations, including Zendesk workflows and AI-assisted tools.
Plan capacity across internal staff, contractors, and agency partners while managing quality and compliance.
When provides an enterprise platform for guided health insurance decisions at qualifying life events, combining intelligent decision-support with licensed agents. We have supported over one million employees and managed over 204,000 qualifying events, maintaining a lean, hands-on team focused on quality and scale.
Serve as clinical subject matter expert and operational driver for prior authorization.
Build tools, drive process improvements, and mentor peer pharmacists on clinical protocols.
Handle complex escalations, appeals, and cross-functional collaboration to scale clinical operations.
SmithRx is a venture-backed Health-Tech company disrupting the PBM market with cutting-edge technology. Since 2016, we have onboarded hundreds of thousands of members and pride ourselves on a mission-driven, collaborative culture.
Lead central operations integration across Global Study Operations and partner functions to align priorities and drive initiatives forward.
Serve as a strategic thought partner to senior leaders, shaping priorities and translating decisions into action plans.
Build governance, operating processes, and KPIs to scale study delivery and improve business performance.
Care Access is working to make the future of health better for all, bringing research and health services to communities facing barriers to care. With hundreds of research locations and mobile clinics globally, the company is dedicated to making medical progress accessible to everyone.
Serve as the primary day-to-day operational contact for assigned employer and health plan clients, ensuring high service and support.
Build positive working relationships with client contacts including HR teams, benefits administrators, and consultants.
Monitor account performance metrics, pharmacy spend, and utilization trends to surface insights and optimization opportunities.
AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. They are committed to making pharmacy benefits easy to understand and straightforward to access, and they promise to do what's right, always.
Oversee contracted patient support agents and develop SOPs for reimbursement programs.
Liaise with cross-functional teams to resolve complex reimbursement issues and ensure training.
Manage patient and provider program issues, audits, and data analytics for continuous improvement.
Iovance Biotherapeutics is the global leader in innovating, developing, and delivering tumor infiltrating lymphocyte (TIL) cell therapies for patients with solid tumors. The company operates as an end-to-end cell therapy company with U.S.-based manufacturing scaled to serve thousands of cancer patients worldwide each year.
Define and lead the end-to-end customer experience strategy across all touchpoints.
Design and scale an AI-first, human-enabled support model across all channels.
Own voice of customer, insights, and metrics to drive organizational action.
Fullscript is an industry-leading health technology company on a mission to help people get better. Over 125,000 practitioners and 10 million patients use their platform for clinical insights, lab interpretations, patient analytics, and access to high-quality supplements.
Lead the operational performance and continuous improvement of deployed AI support experiences and automation workflows.
Build and scale the Automated Operations capability, including governance, standards, and team development.
Partner with cross-functional teams to deliver measurable business outcomes and improve member and team member experiences.
HealthEquity empowers healthcare consumers by providing health savings accounts and related financial solutions. We are a mission-driven organization that values innovation, inclusion, and the personal growth of our team members.
Manage day-to-day operations and provide strategic direction for the Operations Team.
Oversee personnel actions including hiring, training, performance management, and compensation recommendations.
Collaborate with cross-functional teams and vendors to improve processes and resolve escalated issues.
HealthEquity empowers healthcare consumers by providing health savings accounts and financial solutions. The company values diversity, inclusion, and authenticity, fostering a culture where every person is valued.