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About the Role:
- This role reports to the Chief Customer Officer and owns the end-to-end customer support journey.
- You will design and scale a modern, AI-first customer experience blending human expertise with automation.
- You will build systems, teams, and capabilities to deliver high-quality support at scale.
Key Responsibilities:
- Develop and evolve the holistic customer experience vision across all touchpoints.
- Lead the design of an AI-first, human-enabled support model owning all channels.
- Own NPS, CSAT, and customer effort measurement systems and drive insights.
Qualifications:
- 10+ years in customer experience leadership in high-growth or scaled environments.
- Proven experience leading end-to-end CX transformation and scaling AI-driven support.
- Data-driven mindset with strategic thinking and cross-functional influence skills.
Why Fullscript:
- Competitive compensation with RRSP/401K matching and flexible PTO.
- Employee discount on Fullscript catalog and continuous learning budget.
- Hybrid or remote flexibility with supportive and inclusive culture.
Fullscript
Fullscript is an industry-leading health technology company on a mission to help people get better. Over 125,000 practitioners and 10 million patients use their platform for clinical insights, lab interpretations, patient analytics, and access to high-quality supplements.