Lead the Customer and Technical Support teams, owning strategy, headcount, and budget for the support function.
Drive AI-enabled support to make operations more efficient while maintaining an exceptional human-centered experience.
Partner with Product and Engineering to build AI-powered support capabilities specific to healthcare.
Abridge is an AI-powered healthcare platform that turns patient-clinician conversations into structured clinical notes in real-time. We are a growing team of MDs, AI scientists, engineers, and creatives empowering people to make care make more sense.
Lead and unify post-sales operations across three brands: Peek Pro, Connect&GO, and ACME Ticketing.
Own the entire post-sales model including Onboarding, Customer Success, and Technical Support.
Define KPIs, leverage AI and automation, and drive retention, expansion, and revenue growth.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities, with over $7B in bookings. The company is a remote-first global team of 'Peeksters' recognized by Forbes and Built In as a best place to work.
Own growth strategy across patient activation, conversion, retention, and lifecycle to drive measurable business outcomes.
Lead cross-functional go-to-market initiatives and experiment roadmaps to improve purchase conversion and repeat purchases.
Use cohort analysis, funnel analytics, and patient insights to prioritize opportunities and build scalable growth systems.
Fullscript is a health technology company that builds tools to help practitioners deliver better care by making it easier to access trusted products and patient insights. With over 125,000 practitioners and 10 million patients on its platform, Fullscript fosters a collaborative and curious culture focused on measurable outcomes and human connection.
Lead customer service strategy and service standards across multiple business units and brands.
Drive technology modernization, including AI, to streamline workflows and enhance the customer experience.
Manage team leadership, performance measurement, and cross-functional collaboration to improve service quality.
The employer is a multi-brand organization seeking to unify its customer service operations. It values a fast-paced, entrepreneurial, and collaborative culture with a focus on innovation and employee contributions.
Craft and execute customer experience strategies that align with organizational goals and member needs.
Analyze feedback and data to identify journey improvements and drive measurable CX enhancements.
Partner cross-functionally to implement CX initiatives, monitor KPIs, and champion customer-centricity.
Oura empowers people to own their inner potential through its award-winning Oura Ring and app, helping millions improve readiness, activity, and sleep. It is a quickly growing, values-driven company focused on employee health and well-being.
Develop and execute a comprehensive Customer Success strategy that drives retention, expansion, and measurable customer outcomes.
Lead and scale a global Customer Success organization, integrating AI, predictive analytics, and automation to improve engagement and efficiency.
Own customer lifecycle programs, executive relationships, and renewals forecasting across international markets including Mexico and Europe.
Our partner company provides IoT and predictive maintenance solutions for industrial and manufacturing sectors. They are a growing remote-first organization with team members across the US and Canada, aiming to scale beyond $200M in annual recurring revenue.
Lead and transform customer-facing operations across North America, overseeing Onboarding, Customer Support, and Payments Operations.
Develop scalable operational strategies using data, automation, and AI to drive efficiency and customer satisfaction.
Manage and mentor team leads, collaborate cross-functionally, and champion continuous improvement in a fully remote environment.
This partner company is a growing international SaaS organization focused on delivering exceptional customer experiences. It fosters a remote-first, collaborative culture that values employee well-being, diversity, and continuous improvement.
Lead and scale a high-impact strategy practice across the Americas within a global digital experience environment.
Provide executive advisory to CMOs and CIOs on brand, customer experience, data, and AI-driven transformation.
Drive business development, shape strategic pursuits, and champion AI-native approaches to improve consulting operations.
The company is a global digital experience and transformation partner. It combines brand, creative, data, AI, and technology expertise to help organizations drive growth, and fosters a collaborative, values-driven culture.
Own renewal, forecasting, and account health for Webflow’s most strategic Enterprise customers.
Build trusted relationships from exec sponsors to hands-on users and guide customers through every stage of their Webflow journey.
Lead AI discovery workshops and pilots, turning usage patterns into adoption plans and expansion opportunities.
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences. It's a fast-moving, privately held company that values grit, craft, quality, and lasting customer trust.
Own the strategy, operating model, and financial performance of the mid-market and enterprise Client Success organization.
Lead approximately 250 team members and drive measurable improvements in retention, client health, and service performance.
Champion data, automation, and AI to predict risks, improve productivity, and deliver a digital-first client experience.
HealthEquity saves and improves lives by empowering healthcare consumers with benefit solutions. The company fosters a remarkable, data-driven culture and values client success and innovation.
Lead largest pursuits as CCIO's stand-in, owning strategy and winning finalist presentations.
Shape integrated offerings across experience, data, and technology, balancing scope and economics.
Drive AI integration across design delivery and embed AI experiences into client solutions.
Velir is an established mid-sized agency with a top-tier portfolio of clients ranging from the world's largest non-profits to Fortune 500 brands. In 2023 they acquired Brooklyn Data Company, and their culture is built on trust, collaboration, and continuous improvement.
Own the strategy and ops teams that are transforming CX with AI agents while delivering 24/7/365 support for over 85,000 customers.
Define how specialists and AI agents collaborate, rebuilding goals, incentives, and workflows around closing AI learning loops.
Lead global scheduling, capacity, quality, training, and be the voice of CX to Product and Engineering.
Ramp builds smart infrastructure for finance teams, automating how businesses spend money. It serves over 85,000 companies and values high agency, high urgency, and slope over intercept.
Lead the global support organization and own the experience hoteliers have when they need us most.
Transform reactive support into proactive partnership, combining AI at scale with the empathy of true hospitality.
Drive first contact resolution and resolution times while keeping the customer experience human.
Cloudbeds provides a unified hospitality platform that powers hotels across 150 countries, processing billions in bookings annually. The company is a fully remote team of 650+ members across 40+ countries, focused on innovation and AI-powered solutions for hoteliers.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Own the AI Receptionist partner enablement strategy, roadmap, and success metrics.
Deliver scalable partner readiness through live workshops, certifications, and self-service learning.
Collaborate with Product and Engineering to translate technical capabilities into enablement assets.
Founded from Stanford AI Lab, Cresta builds a unified AI platform for customer experience using conversational AI. With $270M raised from top investors, Cresta offers a people-first culture and is led by AI pioneers.
Own end-to-end customer success for enterprise security customers, driving onboarding, adoption, renewal, and expansion.
Lead a global CS organization across US and India, setting strategy, playbooks, and operational rigor to improve GRR and NRR.
Apply an AI-first mindset to proactively engage customers, accelerate adoption, and uncover growth opportunities.
ArmorCode is a security platform that helps enterprises unify and prioritize risk, using AI agents to drive remediation at machine speed. It is a global scale-up with a collaborative, 5H-values culture serving large enterprises like Visa and PayPal.
Own and manage strategic customer relationships across enterprise organizations and financial institutions.
Build and scale customer success and support operations, including onboarding, health scoring, and escalations.
Lead, hire, and develop a small team while partnering closely with Sales, Product, and Engineering.
They are a B2B SaaS marketplace connecting community partners and vendors. The company is a scaling startup with a small team and a collaborative culture focused on long-term growth.
Lead and grow the Source CS team, building a culture of experimentation and shared learning.
Manage strategic Source accounts, driving retention and expansion through renewals, forecasting, and account health.
Turn Source use cases into results by leading discovery workshops, pilots, and agent building.
Webflow is the agentic web marketing platform that helps organizations build, manage, and optimize high-performing web experiences. The company values grit, speed, and craft, fostering a culture of innovation and customer trust.
Lead and grow a frontline support team helping veterinary clinics and pet parents succeed with our products.
Modernize workflows with automation and AI to increase first-contact resolution.
Use data and customer insights to drive product improvements and coach the team.
PetDesk provides user-friendly client engagement tools and a top-rated pet parent app for veterinary clinics. The company emphasizes transparency, fair pay, and a supportive culture with professional development.
Build and operate a 1:many, lifecycle-driven Success-at-Scale program to help customers capture full value from Ketch products.
Use behavior and usage signals to trigger playbooks, business reviews, and email journeys that reduce churn risk and drive expansion.
Act as the primary contact for escalations, run health checks and trainings, and deliver one-to-many content like webinars.
Ketch provides a data permissioning platform that helps brands responsibly collect, control, and activate compliant data across their enterprise. We're a 65-person, Series B company backed by top-tier investors, with a passionate and close-knit team.