Develop and execute customer success strategy to drive retention, adoption, and long-term value.
Lead strategic account planning, executive engagement, and revenue expansion with Sales.
Scale a high-performing organization, champion AI adoption, and use data to optimize success.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. We surpassed $3B in revenue as a public benefit corporation balancing customer, employee, society, and investor interests.
Manage a portfolio of complex enterprise clients, driving retention, upsell, and NPS targets while building trusted advisor relationships.
Develop and execute client strategies, retention and upsell plans, and recurring business reviews to demonstrate value and ROI.
Partner cross-functionally with marketing and internal teams to improve member engagement and mitigate churn risk.
Included Health is a healthcare company delivering integrated virtual care and navigation, offering members care guidance, advocacy, and personalized virtual and in-person care. It is a remote-first organization on a mission to raise the standard of healthcare for everyone, breaking down barriers to high-quality care.
Lead Hello Heart's strategic accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including adoption, retention, and growth.
Build C-Suite relationships, influence senior stakeholders, and present the Hello Heart value proposition.
Own renewals, revenue retention, and growth while using AI tools to improve productivity and workflows.
Hello Heart is an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen. They serve over 80% of large U.S. health plans and hundreds of employers, with a positive, diverse, and supportive culture.
Own the post-sale engine of the business, accountable for client experience across Activation, Measurement, and Audiences.
Establish the operating system, metrics, and AI-driven processes to scale client operations and account management.
Lead and integrate two departments into one client-facing team, driving retention, renewal, and expansion.
InMarket is the leader in 360-degree consumer intelligence and real-time activation for top brands, offering data-driven marketing and attribution platforms. The company serves thousands of brands and emphasizes diversity, equity, and inclusion in its culture.
Own day-to-day client relationships, driving adoption, activation, and value realization for assigned accounts.
Partner with strategic account leadership on renewals, growth opportunities, and executive-level issue resolution.
Lead process improvements, analyze performance metrics, and act as a mentor to elevate the Client Success team.
Heartbeat Health is a virtual-first cardiovascular care company providing telemedicine, diagnostics, and virtual care programs to improve heart health outcomes. The company is remote-first, mission-driven, and fast-paced, with a culture that values diversity, mutual respect, and innovation.
Act as the primary post-sale point of contact, building and maintaining strong, long-term client partnerships.
Lead post-sale implementation by defining business needs, configuring recommendations, and establishing ROI metrics.
Analyze client dashboards for usability and model performance insights, collaborating with Sales, Product, Data Science, and Engineering.
Gradient AI provides AI-powered SaaS solutions for the group health and P&C insurance industry, helping insurers predict risk and automate underwriting and claims. Founded in 2018, the company is scaling fast with $56M in Series C funding and a fun, team-oriented startup culture.
Own the commercial relationship and account plan for a portfolio of health systems with $5-7M revenue potential.
Run quarterly and annual executive business reviews with supply chain, finance, and clinical leadership.
Carry gross/net retention targets, drive renewals, expansions, and build quantified savings cases for executives.
Clarium provides an AI-powered supply chain platform, Astra OS, that gives hospitals end-to-end visibility and automation to reduce overspending. Founded in 2020, the company has raised $43M and works with leading health systems like Stanford and Kaiser Permanente.
Build trusted executive relationships and drive adoption across complex enterprise accounts.
Lead renewals, expansions, and cross-functional partnerships to deliver measurable client outcomes.
Provide data-driven strategic consulting and executive business reviews for large organizations.
Twin Health uses AI Digital Twin technology to reverse chronic metabolic diseases like type 2 diabetes and obesity. With over $100 million raised and recognition as a top workplace, their passionate team is scaling rapidly across the U.S. and globally.
Lead, coach, and develop a team of Customer Success Managers to build strong, trusted customer partnerships.
Own net revenue retention and drive end-to-end renewals, upsell, and expansion strategies across your portfolio.
Collaborate cross-functionally and act as executive sponsor for key accounts to deliver seamless service.
Radicle Health provides a suite of human services software products that help organizations serve their communities. The company is a collaborative, mission-driven home for software teams, where employees have ownership of their work and are encouraged to grow.
Lead and mentor a team of Customer Success Managers to drive retention and expansion.
Build scalable processes and optimize the end-to-end customer lifecycle.
Partner with Sales, Product, and other teams to advocate for customer needs.
Oura is a health technology company that creates smart rings and an app to help users track sleep, activity, and readiness. The company is growing quickly, values employee well-being, and offers a collaborative culture with offices in San Francisco, San Diego, and Los Angeles.
Lead and grow the Source CS team, building a culture of experimentation and shared learning.
Manage strategic Source accounts, driving retention and expansion through renewals, forecasting, and account health.
Turn Source use cases into results by leading discovery workshops, pilots, and agent building.
Webflow is the agentic web marketing platform that helps organizations build, manage, and optimize high-performing web experiences. The company values grit, speed, and craft, fostering a culture of innovation and customer trust.
Own customer success, implementation, and support, carrying gross and net retention as your primary metric.
Build health scoring and coverage models to identify churn risk early and drive expansion systematically.
Define the customer journey from contract to renewal, making the customer experience one cohesive company.
Medsender automates administrative healthcare workflows by reading and routing documents, writing to EHRs, and using voice AI to handle calls for medical practices. The company is a lean Inc. 5000 honoree backed by Ballast Point Partners, serving thousands of providers across all fifty states.
Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts.
Oversee renewal planning and execution across the team's portfolio and partner with Sales for expansion.
Lead, coach, and develop CSMs while fostering a high-performing team focused on client value.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and they offer a remote-first culture with comprehensive benefits.
Own the customer journey post-implementation, building strong relationships and ensuring product adoption and stability.
Drive retention and growth by designing Success Plans and Save Plans that mitigate churn and protect ARR.
Serve as the customer's advocate, partnering with internal teams to manage escalations and influence the product roadmap.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. With nearly 4,000 employees, Hyland has an employee-centric culture that values diversity, inclusion, and community impact.
Serve as executive relationship owner for strategic accounts, driving retention, revenue expansion, and value realization.
Lead enterprise-level strategy and cross-functional orchestration to deliver measurable client outcomes.
Identify and lead expansion opportunities, including cross-sell and upsell initiatives, while ensuring operational excellence.
Quantum Health is a privately-owned healthcare navigation organization, founded in 1999 and headquartered in Central Ohio. With a team of over 2,000 employees, they are committed to diversity and inclusion, aiming to make healthcare simpler and more effective, fostering a big-hearted, tech-savvy culture.
Lead and scale the AMER Customer Success organization, managing managers and a team of 15 CSMs.
Own AMER gross and net revenue retention, driving adoption, expansion, and disciplined at-risk processes.
Build a customer maturity framework, value-based EBRs, and AI-driven next-best-action systems.
UpGuard builds an AI-driven cyber risk posture management platform that helps organizations stay ahead of evolving attack surfaces. The company is scaling after a $75M Series C and is a Certified Great Place to Work with 99% employee satisfaction.
Own Customer Success and Support end-to-end: team structure, staffing, and comp plans.
Design customer-tiering and coverage models to scale 2,100+ accounts.
Partner with Sales, Product, and Engineering to drive retention and expansion.
GC AI is the legal intelligence platform built for in-house legal teams and companies. With 2,100+ customers, an 80 NPS, and a culture of ownership and customer obsession, the company is scaling rapidly.
Own a portfolio of enterprise clients, building consultative relationships and driving adoption and value realization.
Lead client health monitoring, renewals, and identify growth opportunities across assigned accounts.
Work cross-functionally with Sales, Product, Support, and other teams to align client priorities with Rithum’s capabilities.
Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.
Lead a portfolio of pharma accounts, driving retention, expansion, and revenue growth.
Manage and mentor a team of Client Services Managers, fostering a high-performance culture.
Partner with clients to understand brand strategies and deliver measurable ROI.
Impiricus is the first and only AI-powered HCP Engagement Engine, ethically connecting healthcare professionals to pharma resources. Founded by a physician and a pharma executive, the company is the fastest-growing in North America per Deloitte's 2025 Fast 500 list, guided by a council of 2000+ HCP advisors.
Own the strategic health, growth, and financial performance of a portfolio of Welby Health's largest and most strategic accounts.
Develop and execute joint strategic roadmaps with client leadership, aligning clinical, financial, and operational capabilities to enterprise priorities.
Build trusted relationships with executive leadership, serving as a strategic advisor across clinical, financial, and organizational priorities.
Welby Health is a San Diego-based healthcare organization committed to transforming the way complex conditions are managed. They partner with physicians and health systems to deliver scalable solutions that improve quality of care and empower patients.