Lead and mentor a team of Customer Success Managers to drive retention and expansion.
Build scalable processes and optimize the end-to-end customer lifecycle.
Partner with Sales, Product, and other teams to advocate for customer needs.
Oura is a health technology company that creates smart rings and an app to help users track sleep, activity, and readiness. The company is growing quickly, values employee well-being, and offers a collaborative culture with offices in San Francisco, San Diego, and Los Angeles.
Build strategic partnerships with enterprise healthcare clients to maximize adoption and business outcomes.
Act as a trusted advisor to C-level executives, aligning goals with product capabilities and success strategies.
Monitor account health, manage escalations, and identify growth opportunities to improve retention.
The hiring company delivers technology solutions for healthcare organizations, focusing on acute and post-acute care and serving vulnerable populations. It is a remote-first organization that emphasizes strategic partnerships, professional development, and customer success culture.
Manage a portfolio of strategic healthcare client relationships with focus on partnership strength and retention.
Lead development and execution of action plans for at-risk client engagements, coordinating with operations and senior leadership.
Mentor Directors and Client Success Managers to strengthen client management capabilities and strategic account practices.
Our partner is a healthcare revenue cycle management company that specializes in managing strategic client relationships and driving long-term value. The company fosters a remote-first culture with a focus on executive-level collaboration and performance excellence.
Lead Hello Heart's strategic accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including adoption, retention, and growth.
Build C-Suite relationships, influence senior stakeholders, and present the Hello Heart value proposition.
Own renewals, revenue retention, and growth while using AI tools to improve productivity and workflows.
Hello Heart is an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen. They serve over 80% of large U.S. health plans and hundreds of employers, with a positive, diverse, and supportive culture.
Own a portfolio of 20-30 large enterprise employer relationships.
Drive retention, renewals, and risk mitigation strategies.
Use engagement and ROI data to influence senior stakeholders.
Sword Health is an AI care company building a 24/7 AI-native platform for physical therapy, women's health, and mental health. With 700,000+ members, 1,000+ enterprise clients, and over $500M in funding, it's a fast-moving, mission-driven workplace.
Serve as executive relationship owner for strategic accounts, driving retention, revenue expansion, and value realization.
Lead enterprise-level strategy and cross-functional orchestration to deliver measurable client outcomes.
Identify and lead expansion opportunities, including cross-sell and upsell initiatives, while ensuring operational excellence.
Quantum Health is a privately-owned healthcare navigation organization, founded in 1999 and headquartered in Central Ohio. With a team of over 2,000 employees, they are committed to diversity and inclusion, aiming to make healthcare simpler and more effective, fostering a big-hearted, tech-savvy culture.
Serve as the customer champion and dedicated account owner for assigned customers, driving satisfaction and loyalty through proactive engagement.
Act as a product leader and trusted advisor, providing recommendations and leading effective customer presentations.
Guide customers throughout the product lifecycle, from initial rollout to ongoing management, renewals, and expansion opportunities.
MediSpend provides SaaS solutions for medical affairs and compliance. The company fosters a customer-centric culture and supports a fully remote workforce with a focus on employee well-being.
Own the customer journey post-implementation, building strong relationships and ensuring product adoption and stability.
Drive retention and growth by designing Success Plans and Save Plans that mitigate churn and protect ARR.
Serve as the customer's advocate, partnering with internal teams to manage escalations and influence the product roadmap.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. With nearly 4,000 employees, Hyland has an employee-centric culture that values diversity, inclusion, and community impact.
Own strategic customer relationships across enterprise accounts and drive measurable outcomes.
Translate HCM, Payroll, and Workforce Management capabilities into business value for customers.
Collaborate with Sales, Renewals, Delivery, and Customer Success leadership to identify opportunities and mitigate risks.
The company provides HCM, Payroll, and Workforce Management solutions and services to enterprise clients. It offers a fully remote work environment and focuses on strategic customer relationships and growth.
Foster long-term customer relationships and drive strategic success initiatives.
Conduct business reviews, resolve escalated issues, and collaborate cross-functionally.
Identify upsell and expansion opportunities to maximize revenue growth and retention.
Certn changes how trust works with The World's Easiest Background Check. They've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and are a remote-first company with a high-performance edge and a no-jerk policy.
Act as strategic relationship owner for a portfolio of IntusCare clients, managing renewals, upsells, and contract negotiations.
Identify and pursue cross-sell and upsell opportunities while monitoring account health and proactively addressing client risks.
Lead quarterly business reviews and coordinate internally with Product, Analytics, and Delivery teams as the voice of the customer.
IntusCare builds an end-to-end technology ecosystem for PACE and coordinated senior care, with data and AI at the center of its purpose-built EMR. The company fosters a fast-paced, high-growth, cross-functional culture focused on improving care delivery.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Lead, mentor, and develop a diverse team of Customer Success Professionals with coaching, training, and performance feedback.
Develop and implement data-based customer success strategies to improve satisfaction, retention, and expansion.
Partner with Operations to design and test new workflows, optimizing processes and enhancing efficiency.
Propelus simplifies workforce compliance management across healthcare, connecting professionals, employers, and regulators through innovative technology. The company is a remote-first, global team and a trusted leader for over 20 years, focused on bringing more good into healthcare.
Lead, coach, and develop a team of Customer Success Managers supporting scaled customers.
Own the digital Customer Success strategy, including 1:many programs like office hours, town halls, and email campaigns.
Drive retention, renewals, and growth for the scaled portfolio while using data to improve engagement.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves.
Manage a scaled portfolio of customers using metrics, health signals, and repeatable engagement plays.
Drive onboarding and adoption through digital touchpoints like webinars, office hours, and product education.
Monitor customer health and risk, execute intervention plans, and support renewals and expansions.
Horizon3 is a fast-growing, remote cybersecurity company with the NodeZero autonomous pentesting platform. The team blends former U.S. Special Operations cyber operators and startup engineers, with a culture of ownership.
Own the strategy, operating model, and financial performance of the mid-market and enterprise Client Success organization.
Lead approximately 250 team members and drive measurable improvements in retention, client health, and service performance.
Champion data, automation, and AI to predict risks, improve productivity, and deliver a digital-first client experience.
HealthEquity saves and improves lives by empowering healthcare consumers with benefit solutions. The company fosters a remarkable, data-driven culture and values client success and innovation.
Serve as the primary point of contact for clinical practices using Osmind's EHR and RCM platform.
Drive product adoption and retention by proactively resolving issues and delivering tailored training.
Collaborate cross-functionally to optimize workflows and identify expansion opportunities.
Osmind provides EHR and revenue cycle management technology for mental health practices, specializing in interventional psychiatry. They are a mission-driven company focused on clinician workflows and patient outcomes, offering comprehensive benefits and fostering an inclusive environment.
Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts.
Oversee renewal planning and execution across the team's portfolio and partner with Sales for expansion.
Lead, coach, and develop CSMs while fostering a high-performing team focused on client value.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and they offer a remote-first culture with comprehensive benefits.
Own post-deployment success for strategic national healthcare customers, driving adoption, value realization, and expansion.
Develop outcome-driven success plans aligned to customer goals around safety, operational efficiency, and ROI.
Partner with Sales, Product, and cross-functional teams to support renewals, growth, and measurable customer outcomes.
Kontakt.io builds AI-powered real-time operational intelligence for health systems, combining proprietary hardware and software to improve patient care. Backed by Goldman Sachs and trusted by leading U.S. health systems, the company has more than doubled revenue and is scaling toward $100M ARR.
Build and nurture leadership-level partner relationships to drive transformation.
Use internal tools to analyze usage data and identify growth opportunities.
Lead Quarterly Business Reviews to strengthen alignment and drive adoption.
ConnectWise is a global software company that provides a suite of solutions to help technology solution providers manage their businesses and deliver amazing customer experiences. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.