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Role Overview:
- Own post-deployment success for strategic national healthcare customers.
- Drive adoption, measurable ROI, renewals, and expansion.
Customer Success Practice:
- Contribute to scalable, ROI-driven CS practices and playbooks.
- Translate customer data into clear value narratives.
Cross-Functional Collaboration:
- Work with Sales, Product, TAS, Hardware Ops, and Marketing.
- Be the voice of the customer for product and roadmap decisions.
Logistics & Perks:
- Remote role with ~30-40% travel to customers.
- Equity, full health/dental/vision, 401(k), PTO, parental leave.
Kontakt.io
Kontakt.io builds AI-powered real-time operational intelligence for health systems, combining proprietary hardware and software to improve patient care. Backed by Goldman Sachs and trusted by leading U.S. health systems, the company has more than doubled revenue and is scaling toward $100M ARR.