VP of Customer Success
Remote regions
USBenefits
Unlimited PTO
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Retention
Role:
- Own customer success, implementation, and support.
- Own gross and net retention.
Key Areas:
- Build health scoring to surface churn risk.
- Drive expansion and time-to-value.
- Scale support with AI and docs.
Success:
- Move GRR up, keep NRR.
- Set retention targets and own the journey.
You:
- 7+ years CS/ops, 3+ managing teams.
- Moved a retention number before.
- Healthcare preferred, hands-on CRM.
Medsender
Medsender automates administrative healthcare workflows by reading and routing documents, writing to EHRs, and using voice AI to handle calls for medical practices. The company is a lean Inc. 5000 honoree backed by Ballast Point Partners, serving thousands of providers across all fifty states.