Head of Customer Success

About the Role:

• Own the end-to-end post-sale customer journey, from onboarding to renewal and expansion.
• Build and lead the customer success function as a key growth engine.

What You'll Do:

• Define CS strategy including onboarding, adoption, health scoring, renewals, and upsell motions.
• Own retention and net revenue retention targets while mitigating churn risk.
• Partner with Sales and Product to drive renewals, expansion, and customer feedback.

Who You Are:

• 7+ years in Customer Success or Account Management at a B2B SaaS company, with leadership experience.
• Track record of owning retention/NRR targets and building scalable CS processes.
• Strong analytical and communication skills with executive presence.

Benefits:

• Top-tier medical, dental, vision, and 401(k).
• Flexible remote work and hybrid schedule.
• Learning & development stipend and wellness perks.