Own overall retention and expansion targets, personally accountable for NRR and churn.
Coach and support the CS team, stepping into strategic accounts when needed.
Build scalable playbooks for onboarding, adoption, renewal, and expansion.
EULER is an AI-native PRM platform that replaces manual partner management with automation, driving repeatable revenue for modern partnership teams. We grew 600% YoY and serve industry leaders, with a fast-paced, no-ego culture.
Own a portfolio of Enterprise accounts as the primary relationship steward, building proactive, outcome-driven strategies that deliver measurable value and drive retention and expansion.
Develop SMART goals collaboratively with customers, track progress rigorously, and demonstrate the quantified impact of the Conga platform on their business.
Align closely with Sales counterparts to drive shared account strategy, identify risks early, and co-create mitigation plans that protect the relationship and revenue.
Conga aligns commercial operations so companies run as connected, smarter businesses by unifying pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide—including more than 50% of the Fortune 100®—Conga fosters a community where colleagues can innovate and grow, with every voice heard.
Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Build and lead the Customer Success function from the ground up, designing processes, playbooks, KPIs, and team structure.
Take executive ownership of the customer experience, developing deep relationships with senior stakeholders and driving retention and expansion.
Work cross-functionally to ensure smooth implementations, adoption, and continuous improvement using data and technology.
InSite Health is building the operating system for school and community wellness by partnering with school districts, government entities, and healthcare organizations to improve access and outcomes. They are a rapidly growing company seeking a senior customer success leader to build and scale their customer success function.
Define and own the company-wide Customer Success strategy across the entire customer lifecycle.
Build and lead the Account Management function from near-scratch to drive retention and expansion.
Coach and develop a team of managers while partnering cross-functionally with Product, Engineering, and Sales.
Tapcheck is a digital platform offering on-demand pay access to employees, available at no cost to employers. The team is passionate about improving financial wellness and operates with values of humility, grit, and continuous improvement.
Own the post-sales experience from adoption to renewal, driving retention and growth across a portfolio of high-impact clients.
Lead onboarding, implementation, and relationship management while partnering with Sales, Product, and Engineering.
Build and refine CS processes, playbooks, and tooling to scale as the fourth member of a growing team.
Kodex revolutionizes how organizations handle sensitive subpoenas and data requests from law enforcement and government agencies. Backed by investors including Andreessen Horowitz and Y Combinator, the company supports over 15,000 agencies in 190 countries and is trusted by industry leaders like Coinbase and Stripe.
Lead the post-sales organization, owning retention, renewals, customer satisfaction, and enablement.
Define the post-sales strategy, including coverage model, segmentation, and service offerings.
Build and lead the Customer Success and Support team, setting metrics and driving execution.
Prophecy is a leader in AI-native data preparation and analysis, helping enterprises turn data chaos into reliable insights. The company is a high-growth B2B SaaS startup with a focus on the AI data lifecycle, and fosters a culture of innovation and inclusion.
Own customer business outcomes and value realization by managing a portfolio and translating solutions into measurable value.
Protect retention through proactive risk management and drive growth by identifying expansion opportunities with Account Management.
Lead strategic conversations, QBRs, and renewals, turning data into executive-ready recommendations.
Cardata provides automated software and services for vehicle reimbursement, replacing outdated programs for businesses. They are a small but mighty team focused on impact, growth, and customer success.
Lead a team of 6-9 Strategic Customer Success Managers to exceed retention goals for high-value strategic accounts.
Develop and iterate playbooks that drive outcomes for strategic clients, leveraging data and analytics to forecast business performance.
Collaborate with sales, product, and marketing teams to identify upsell opportunities and ensure customer outcomes are achieved.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Serving nearly 100,000 customers from Fortune 500 enterprises to small businesses, Motive is a leading AI-powered platform for fleet management.
Spearhead a customer-centric approach to help Americas customers achieve measurable outcomes with SugarCRM.
Foster deep customer relationships and drive customer value through adoption and expansion motions.
Strategize and implement initiatives for enhancing customer retention and precision selling adoption.
SugarAI is redefining CRM for the age of AI by turning fragmented customer and revenue signals into clear, prioritized action. Their global team is united by a shared commitment to impact, ownership, and continuous growth.
Maintain a revenue base by managing, retaining, and expanding a book of business.
Build strong relationships with assigned customer portfolio and support them as their key contact and advocate.
Drive upgrade revenue from deep understanding of customers’ business and goals.
Qualio is a unified quality and compliance management platform for regulated organizations. The all-remote team is distributed across North America, Europe, and Australia.
Guide CSMs in driving adoption, value realization, retention, and long-term success across strategic accounts.
Oversee renewal planning and execution across the team's portfolio and partner with Sales for expansion.
Lead, coach, and develop CSMs while fostering a high-performing team focused on client value.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and they offer a remote-first culture with comprehensive benefits.
You will build the Customer Success function from scratch, defining strategy, structure, and operating model.
You will own customer retention and growth, improving GRR and driving NRR through disciplined expansion motions.
You will partner with Sales and Product, represent the customer voice, and report on core CS metrics.
Compyl is a fast-growing cybersecurity SaaS company redefining the GRC space. We are backed by top-tier investors, scaling rapidly, and have a remote-first culture that values collaboration, accountability, and transparency.
Lead and scale the Customer Success organization, defining strategy and operating model across multiple product lines.
Personally manage complex enterprise renewals and expansions, including negotiations and executive-level customer relationships.
Leverage AI and automation to enhance customer insights, forecasting, and team productivity.
This company is a technology organization focused on customer success solutions within the SaaS and field service management space. They offer a collaborative and supportive team environment with opportunities for leadership growth and professional advancement.
Develop and execute strategic account plans that drive measurable value for enterprise customers.
Build trusted relationships with key stakeholders and lead renewal and expansion efforts.
Analyze customer data and collaborate cross-functionally to ensure seamless customer experiences.
RealPage provides software and analytics for real estate management. The company fosters an inclusive environment and offers competitive benefits to its employees.
Define and apply key operational metrics to assess the effectiveness of the Customer Success team’s activities and processes.
Drive initiatives to improve customer retention, adoption, and satisfaction, ensuring customers realize full value.
Lead, mentor, and develop a high-performing Customer Success team, aligning with company goals.
AvidXchange is a leading provider of accounts payable automation software and payment solutions for middle-market businesses. Since 2000, the company has grown to over 1,500 teammates and is certified as a Great Place to Work, with a culture focused on being connected, growth-minded, and customer obsessed.
Own retention for high-risk or high-value accounts by reviewing health signals and proactively reaching out.
Build account-specific save plans, document every retention conversation, and serve as the escalation point for complex cancellation risks.
Coach CSMs on early pre-churn conversations and turn churn patterns into playbooks and process fixes.
Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. We are a quiet but mighty start-up that participated in 50% of off-market home sales in the last 12 months, with a fast, data-driven culture focused on results.
Own a portfolio of Enterprise and Strategic accounts end-to-end — from onboarding through renewal — with full accountability for retention and net revenue expansion
Design and run tailored rollout and enablement programs that get large organizations to value fast and build internal momentum for broader adoption
Lead QBRs and EBRs that connect Scribe's impact to the metrics executives care about, and use those conversations to surface expansion opportunities
Scribe provides a Specialized Intelligence platform that captures how work happens and turns it into a living asset for teams and AI agents. Founded in 2019, the company has grown to 7 million users across 600,000 businesses, is valued at over $1 billion, and has been named a LinkedIn Top Startup.
Maintain and develop long-term relationships with strategic customers in North America, acting as a trusted advisor to C-level executives.
Control delivery processes and identify early risks to ensure successful customer outcomes.
Drive account growth through retention, cross-sell, and upsell by understanding customer business priorities.
Creatio is an AI CRM and workflow platform that helps midsize and large organizations run customer workflows in the AI era. With a global team and thousands of customers in over 100 countries, they were named to Inc.'s Best Workplaces list in 2025.
Build deep expertise in a defined set of products and how they deliver value to customers.
Drive feature-level adoption and utilization by identifying and closing usage gaps.
Partner with Strategic CSMs and cross-functional teams to execute account goals and standardize playbooks.
CCC Intelligent Solutions is a cloud platform for the insurance economy, creating experiences for insurers, repairers, and automakers. It empowers 35,000+ businesses with AI-driven technology and values integrity, customer focus, innovation, and inclusion.