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The Role:
- Client Success is a commercial growth function focused on helping customers realize value from their investment.
- As a Product Client Success Manager, you will build deep product expertise and drive adoption.
Key Responsibilities:
- Drive feature-level adoption and utilization by identifying and closing usage gaps.
- Prove ROI through repeatable plays and support configuration and use-case expansion.
- Partner with Strategic CSMs and cross-functional teams to execute account goals.
How Success Is Measured:
- Time to Value: from contract to first meaningful usage.
- Adoption: percentage increase in utilization by product and client.
- Renewal & Expansion: net revenue retention within existing accounts.
Requirements & Benefits:
- 5+ years in B2B SaaS, ideally in Client Success or Implementation.
- Ability to use data to identify patterns and translate technical capabilities into customer value.
- CCC offers competitive compensation, 401(k) match, PTO, health insurance, and more.
CCC Intelligent Solutions Inc.
CCC Intelligent Solutions is a cloud platform for the insurance economy, creating experiences for insurers, repairers, and automakers. It empowers 35,000+ businesses with AI-driven technology and values integrity, customer focus, innovation, and inclusion.