Manager, Customer Success (Mid-Market)
Salary range
$130,000–$150,000/yrBenefits
Unlimited PTO
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What You'll Do:
- Lead, coach, and develop a team of CSMs to achieve goals and grow professionally.
- Act as executive sponsor for key accounts and escalation point for enhanced support.
- Own net revenue retention targets and drive renewals, upsells, and expansions.
Who You Are:
- Proven leader with at least 5 years in customer success and 3 in leadership.
- Skilled in Salesforce/CRM and data-driven decision-making.
- Passionate about mission-driven environments and human services organizations.
What We Offer:
- Unlimited PTO and paid parental leave.
- Competitive medical, dental, vision, and 401k matching.
- Remote work stipend and paid holidays.
Radicle Health
Radicle Health provides a suite of human services software products that help organizations serve their communities. The company is a collaborative, mission-driven home for software teams, where employees have ownership of their work and are encouraged to grow.