Serve as a player-coach, owning a direct book of named, high-value accounts including Federal customers and enterprise clients.
Build, manage, and develop the post-sales team, establishing consistent operating cadences and scalable processes.
Partner cross-functionally with Sales and Product to ensure account strategy and translate field intelligence into roadmap input.
Kion offers a unified approach to CloudOps and FinOps, delivering multicloud, multi-org, and multi-account visibility and controls to help organizations manage complex cloud environments from a centralized platform. It is a fast-growing Series A startup with a remote-first workforce that values collaboration, creativity, and making a real impact for customers.
Establish and shape the customer success function from the ground up, ensuring seamless onboarding and fostering long-term relationships.
Directly impact customer retention and satisfaction by understanding unique needs and guiding effective platform utilization.
Report directly to the CEO, gaining autonomy and context to influence strategic decisions and enhance the overall customer experience.
Columbia General is a company operating in a compliance-critical and rapidly growing environment, focused on delivering a platform solution. It is a smaller organization where the CEO is directly involved, offering a dynamic and autonomous culture with significant strategic influence for key roles.
Own the end-to-end renewal process for partner-managed recurring revenue, ensuring high retention and predictable outcomes.
Establish proactive partner health management to identify and mitigate churn risk using structured frameworks.
Operate as a trusted advisor to partners, driving adoption strategies and value realization aligned to partner outcomes.
Smarsh provides risk management and intelligence solutions for digital communications, helping regulated organizations identify compliance, legal, and reputational risks across 80+ channels. It has over 6500 customers and a fast-growing, collaborative culture that values diversity, innovation, and learning.