Senior Customer Success Manager

Responsibilities:

• Own the end-to-end onboarding experience for new customers, designing repeatable playbooks and checklists for compliance-driven use cases.
• Manage the renewal pipeline end-to-end, building a tracking system and identifying at-risk accounts to ensure customer retention.
• Document and optimize customer success processes and workflows, conducting Quarterly Business Reviews to drive strategic engagement.

Requirements:

• 3–7 years in customer success or account management at a B2B SaaS company, with demonstrated success in managing renewals and retention.
• Compliance fluency with knowledge of relevant regulatory frameworks and experience building customer success processes from scratch.
• Strong organizational and communication skills for diverse stakeholders, with a self-starter mentality to work autonomously in dynamic environments.

Benefits and Perks:

• Fully remote role with employer-paid medical and dental coverage, and a 401k/Roth with company matching.
• Paternity and maternity leave, paid time off, medical leave, and professional development opportunities.
• Company-provided technology and direct access to the CEO, with influence over customer experience and success strategy.