Customer Success Manager
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Implementation and Customer Success Leadership:
- Support sales team implementations by translating customer needs to product teams and managing project timelines and deliverables.
- Ensure smooth transition from sales to support, providing insights on trends and developing strategies for customer retention and satisfaction.
Business Solutions:
- Serve as the voice of the customer to identify new growth opportunities and collaborate with sales to design solutions using the Sorcero platform.
- Act as a Product Evangelist and Subject Matter Expert in customer meetings, clearly articulating the platform's value proposition.
Required Qualifications and Environment:
- Bachelor's degree in Business or related field with 3+ years in B2B Customer Success or Account Management, plus proven project management skills.
- Proficiency in CRM software and strong communication abilities to work in a fast-paced, dynamic, and remote environment.
- Adaptability to changing technologies and trends, with a comprehensive understanding of the life sciences industry and AI applications.
Sorcero
Sorcero develops a medical AI platform that transforms life sciences decision-making to accelerate patient access to life-saving treatments. It is a Certified B Corp founded in 2018, recognized with awards like Fast Company's Most Innovative companies, and operates with a global, distributed team focused on values like excellence, humility, and kindness.