Customer Success Manager

Role Overview:

• Responsible for managing a portfolio of healthcare customers and ensuring they achieve meaningful outcomes throughout the customer lifecycle.
• Serve as a trusted partner to customer stakeholders while working closely with internal teams to reduce risk and strengthen adoption.

What You’ll Do:

• Partner closely with Professional Services during deployment phases to ensure high engagement, smooth execution, and operational readiness.
• Drive adoption by helping customers align training, workflows, and internal processes to maximize platform usage and impact.
• Identify growth opportunities within your customer base and partner with Sales to qualify and advance those opportunities.

Requirements:

• 4–6+ years of experience in Customer Success, Account Management, or a related customer-facing role.
• Experience managing multiple stakeholders and driving customer outcomes with strong communication and organization skills.
• Comfortable working cross-functionally in a fast-moving growth startup environment and experience using CRM tools like Salesforce or HubSpot.